Finnley Towle

Compassionate professional with 10+ years of experience in customer service, team leadership, and healthcare support. Skilled in delivering empathetic, solutions-focused service in fast-paced retail environments and hands-on caregiving roles. Proven ability to build trust with customers, staff, and clients to support individuals with complex needs, including dementia care.

On-Call Caregiver at The Springs Living (2026-02 – 2026-04)

• Provided personal care to 20+ residents with seniors with care needs and individuals with Dementia in a senior living facility.
• Administered 5+ de-escalation techniques to ensure safety and a peaceful environment.
• Monitored 20+ residents and responded promptly to behavioral or medical concerns.
• Documented 15+ care activities and behavioral notes to communicate with other staff.
• Assist in personalized Activities of daily living of 70+ residents daily.

Residential Advocate at Transitions Projects Inc.- RDNC (2025-08 – 2026-03)

• Providing Empathetic and Compassionate support to up to 90 individuals experiencing homelessness in a low-barrier setting.
• Ensuring cleanliness of shelter space
• Ensuring health and safety of all participants in and around shelter
• Providing accurate and objective documentation of interactions and tasks done using share point and wellsky

Overnight Caregiver at Sunnyside Meadows Memory Care (2023-01 – 2025-02)

• Provided personal care to 20+ residents with Alzheimer's and Dementia in a care facility.
• Administered 5+ de-escalation techniques to ensure safety and a peaceful environment.
• Monitored 20+ residents and responded promptly to behavioral or medical concerns.
• Documented 15+ care activities and behavioral notes to communicate with other staff.
• Assist in personalized care planning of 50+ residents daily.

NOC Shift Med Aide at Rose Linn Care Center (2023-08 – 2024-02)

• Administered 15 + medications to residents in accordance with physician orders.
• Monitored 50 residents' conditions and reported changes to nurses and document care.
• Assisted clients with 10 or more personal care tasks every night.
• Maintained clear communication with 10+ staff per shift to ensure continuity of care.

Direct Support Professional at Chamberlain House (2022-10 – 2023-02)

• Provide overnight supervision and support to up to six residents with intellectual and developmental disabilities, ensuring their health, safety, and comfort throughout the night.
• Assist with personal care routines as needed (e.g., hygiene, toileting, bedtime/morning routines) while promoting dignity and independence.
• Monitor residents' wellbeing, respond to emergencies, and document overnight observations and any incidents according to agency protocols.
• Maintain a clean, orderly, and safe living environment, including performing light housekeeping, laundry, and preparing for the next day's activities.

At Home Caregiver at New Horizons (2022-09 – 2023-12)

• Provided in-home care and support for up to 10 elderly and disabled clients weekly.
• Assisted in ensuring proper mobility, medication reminders, and light housekeeping.
• Documented 15+ tasks performed for clients and updated relevant staff and family.

Front End Produce Associate at Natural Grocers (2021-06 – 2022-09)

• Delivered knowledgeable customer service by assisting 75+ shoppers with inquiries.
• Maintained fresh, well-stocked displays through regular rotation and inventory checks.
• Assisted up to 250 customers daily with transactions, returns, and exchanges.
• Collaborated with 30 management and peers to meet department goals with 80% accuracy.

Caregiver/Receptionist at Helping Hands Home Care (2019-09 – 2021-03)

• Provided in-home care and support for elderly and disabled clients, assisting with daily activities such as personal hygiene, dressing, and meal preparation.
• Ensured client safety and comfort in their home environment by assisting with mobility, medication reminders, and light housekeeping.
• Offered companionship and emotional support, helping reduce client isolation and improve quality of life.
• Documented care tasks and communicated client status updates to care coordinators and family members.
• Handled front desk responsibilities, including answering phones, scheduling appointments, and greeting clients with professionalism.

Manager at McDonald's (2014-11 – 2018-12)

• Supervised operations and led 15 employees daily to deliver high-quality service.
• Skilled in de-escalation and received four five star surveys weekly.
• Trained 4 new employees on average regarding Mcdonald's policies and procedures.
• Managed scheduling of 30 employees and ordered $5,000 of inventory twice per week.
• Managed cash amounts of $2000+, ensuring accuracy of cash handling and paperwork

High School Diploma – Guymon High School (2013-05)