Joan Valenton

Detail-oriented administrative professional experienced in healthcare, data management, reporting, documentation, and program coordination. Proficient in Microsoft Office, electronic records, scanning paper charts, project tracking, and cross-functional communication. Known for accuracy, organization, follow-through, and meeting deadlines.

Quality Program Coordinator at MDX Hawaii (2023-04 – 2026-06)

• Coordinated quality-program activities, reporting, documentation, and follow-up to support program goals and deadlines.
• Managed project planning and tracking in Monday.com; scheduled and facilitated scoping meetings and maintained task updates.
• Prepared Excel reports, mail merges, data uploads, and program documentation with strong attention to accuracy.
• Maintained records and updated quality measures in Cozeva while supporting data integrity and timely reporting.
• Uploaded and organized clinical records from Epic, Queens Epic, and Elations systems to support quality and risk-adjustment review.
• Communicated with providers and internal stakeholders and assisted leadership with program implementation and process improvements.
• Conducted chart audits and quality reviews while following established Medicare Advantage standards and procedures.

BOI (Burden of Illness) Program Coordinator at MDX (2021-11 – 2023-04)

• Provided administrative and program coordination support, including documentation, tracking, communication, and follow-up.
• Supported reporting and data-management activities while maintaining organized records and meeting program deadlines.

HQC (Health Quality Care) Specialist at MDX (2018-05 – 2021-11)

• Supported healthcare quality initiatives through data review, documentation, communication, and administrative coordination.
• Maintained accurate information and assisted with quality-related processes and reporting.

Reporting & Member Services Representative at HMSA – Remedy Temp Agency (2018-03 – 2018-07)

• Prepared and organized reporting documentation to support timely decision-making.
• Developed and updated Excel reports to improve data accessibility and organization.
• Managed departmental email and generated reports to streamline communication.
• Responded to external partner inquiries and provided timely follow-up.

Accounts Payable Specialist at Aqua-Aston Hospitality (2016-09 – 2018-01)

• Verified vendor invoices and supporting documents for accuracy and completeness, helping prevent discrepancies.
• Processed monthly invoices and payments accurately and on schedule to support vendor relationships.
• Entered invoices into the accounting system for payment processing and maintained organized financial documentation.
• Reconciled vendor statements to ensure accounts were accurate and up to date.

Client Services Representative at HMA LLC (2008-04 – 2016-07)

• Assisted members and providers with health insurance benefits, claims, billing questions, and service requests.
• Handled a high volume of client calls while providing accurate, professional, and timely assistance.
• Coordinated email and fax communications and followed up on client inquiries.

GED – Leilehua Adult Education (2002-12)