Fiona Bryant

Customer-focused professional with extensive experience in warehouse operations and customer service leadership. Proven ability to improve workflow efficiency, meet performance targets, and train team members. Actively seeking opportunities in the Orlando area, where I can contribute strong problem-solving skills and a commitment to excellence.

Sortation Associate - Amazon.com LLC - Sewickley, Pennsylvania

(2019-06)

• Consistently meet and exceed productivity targets in a fast-paced warehouse environment
• Identify and resolve package and sorting issues to maintain operational efficiency
• Assisted in launching process improvements (Missort Replan Returns program)
• Train and mentor new employees as an Ambassador, improving team performance

Customer Service Representative / Supervisor - Global Gateway Solutions - Montego Bay, Jamaica

(2012-02 - 2016-11)

• Delivered high-quality customer support and technical assistance
• Supervised teams to meet quality assurance and performance goals
• Managed escalations and improved customer satisfaction
• Monitored performance and coached staff for continuous improvement

Diploma - Massage Therapy - The Learning Center (2007)