Flabia Herrera

Bringing expertise in customer relationship management and coordination, with strong communication and active listening skills to facilitate tailored solutions. Experienced in managing complex schedules and addressing specific needs, ensuring high-quality service delivery. Demonstrates effective time management to enhance client satisfaction and optimize operations.

Customer Service Representative at Quicksilver Transportation (2015-02 – Present)

• Managed client relationships by assessing individual requirements, providing tailored transportation solutions that included wheelchair-accessible vehicles for improved client satisfaction.
• Coordinated complex transportation schedules for diverse clientele, addressing specific accessibility needs to enhance service delivery.
• Facilitated seamless transfers to and from Port of New Orleans for major cruise lines, ensuring timely and reliable service for travelers.

Registered Nurse at Abide Home Health (2007-05 – 2014-02)

• Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately.
• Managed multiple tasks to deliver timely, high-quality patient care.
• Demonstrated strong communication skills to collaborate with interdisciplinary team members for optimal patient outcomes.

Admissions Coordinator at Mercy Baptist (2005-02 – 2007-04)

• Monitored all incoming documents related to patient registration such as insurance cards, driver's licenses.
• Verified insurance to obtain pre-certification or authorization.
• Collaborated with physicians, nurses, and other healthcare providers to facilitate efficient registration process.
• Trained new staff on the use of computer systems related to patient registration, and procedure scheduling.
• Gathered completed applications and supporting documentation to compile application portfolios.

Customer Service Manager at Dillard Department Stores (1989-05 – 2005-02)

• Managed inbound calls from customers, addressing inquiries, complaints, and requests for assistance to enhance customer satisfaction.
• Assisted customers in resolving service-related issues, ensuring timely and effective solutions.
• Utilized problem-solving techniques to resolve escalated customer issues promptly, improving overall customer experience.
• Coordinated gift packing and outbound shipping operations to ensure timely, high-quality deliveries for customers.

Bachelor of Science (B.S.) in Nursing – LSU Health Sciences Center