Flamur Ballazhi

Hours per week: 40

Teller Banker - PNC Bank - Northbrook, IL

(2024-01 - 2025-03)

Hours per week: 40

• Handling cash and customer transactions (deposits, withdrawals, checks), providing excellent customer service, adhering to security/ compliance policies, and identifying sales/referral opportunities.
• Processing deposits, withdrawals, and check cashing.
• Building customer relationships and loyalty.
• Educating customers on banking technology (apps, ATMs).
• Participating in proactive sales activities and meeting sales goals.
• Adhering strictly to bank policies, procedures, and security measures.
• Accuracy & Attention to Detail.
• Digital Awareness & Leveraging Technology.

Social Services Career Trainee - The Illinois Office of Comptroller Department of Human Services - Chicago, IL

(2023-12 - 2024-01)

Hours per week: 40

• Managed cases for public assistance programs like medical aid, food stamps, by interviewing clients advocated for families to help determine eligibility, updating records, and referring clients to proper resources.
• Informing clients about available federal programs and updating case status.
• Determining continued client eligibility for public aid programs.
• Maintaining detailed records and preparing reports for welfare programs, work incentive programs, and community resources.
• Problem-solving abilities, organizational skills and multitasking.

Credit Card Collections and Fraud Specialist - JP Morgan Chase Bank - Elgin, IL

(2022-04 - 2023-07)

Hours per week: 40

• Protecting customers and the bank from financial losses by investigating fraudulent activities unauthorized transactions and resolving delinquent accounts.
• Customer Interaction in verifying security measures in educating and advocating customers to prevent their accounts from any unauthorized activities.
• Account resolution and solutions for customers with delinquent accounts to resolve past-due balances.
• Managing payments, disputes, and general account issues.
• Using communication and decision-making skills in negotiating to help customers manage their accounts.
• Primarily phone-based, fast-paced, metrics-driven.
• Excellent communication, empathy, adaptability, multitasking, problem-solving, and knowledge of financial products.
• Compliance: Adhering strictly to regulatory and departmental procedures.

Political Campaign Survey Data Interviewer - Political Presidential Campaign - Crystal Lake, IL

(2021-08 - 2021-11)

Hours per week: 20

• Election Campaign for U.S President Trump and for a U.S. Congress candidate Jim Oberweis in the 14th Congressional District and survey interviewer during the Presidential election of 2020.
• Volunteered to campaign for the U.S. Congress Candidate Jim Oberweis.
• Goal oriented and enthusiastic in conducting interview political surveys to registered voters asking questions for the decision-making policies and entering registered answers political support of their candidates on the data platform.

Seminar, Internship Experience Study in Washington D.C - Washington D.C Seminar - Washington D.C

(2020-03 - 2020-06)

Hours per week: 20 Washington D.C. Spring Break Seminar Study sponsored by the Department of Political Science at Northern Illinois University, Dekalb Illinois March 2020

• Small Group of Study in Political Science Study Government and Politics in Washington D.C.
• Toured U.S Congress, United States Department of State and U.S. Supreme Court.
• Met with government officials at U.S. Congress and Niu-alumni.
• Toured the Library of Congress and experienced a significant symbolism of Freedom and Liberty in every ceiling, visited the National Archives.
• Networked with Alumni in understating the role and the world of politics in Washington D.C and also observing the cultural context.

Account Specialist Agent - Glass Mountain Capital LLC - Schaumburg, IL

(2014-05 - 2018-04)

Hours per week: 40

• Adhered to standards of quality and service as well as all compliance requirements.
• Account resolutions and negotiations FDCPA laws and regulations.
• Documenting accounts on our database and keeping client's information confidential.
• Counseled debtors on payment options and arranged installment agreements.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Processed payments and applied to customer balance sheets.

Phone Interviewer and Study Researcher - NORC At The University Of Chicago - Chicago, IL

(2011-07 - 2014-05)

Hours per week: 40

• Performed initial client assessment and analysis to begin the research process for the CDC Immunization records.
• Professionally interviewed and conducted National Immunization research study nationwide.
• Confidentiality was the key role to keep respondents' info confidential in our database.
• Demonstrating the ability of having strong project knowledge, excellent interviewing skills, and confident in interviewing process.
• Government research on presidential elections, conducting surveys and policy research.

Insurance Claim Processor Agent - Agency Kelly Services/ Allstate Insurance - Woodridge, IL

(2010-06 - 2013-05)

Hours per week: 40

• Worked effectively in a fast-moving work environment to process large volumes of homeowners claims.
• Tracked the progress of all outstanding insurance claims.
• Examined reports, accounts and evidence to determine integrity and accuracy of information.
• Kept info confidential in the claims database.
• Screened client's confidential information at the beginning of each call.
• Professionalism and multitasking, strong interpersonal skills, problem solving and strategic planning.
• My customer philosophy is "Customers always come first, and are our priority in assisting them with excellence, dignity and integrity."

Bachelor's degree - Political Science in International Relations | Minor: Global Studies - Northern Illinois University (2021-06)

Associate's degree - Political Science - Elgin Community College (2008-06)