Tiffany Vo

Facilitated daily branch transactions, including high-volume cash handling, deposits, withdrawals, and wire transfers, maintaining 100% drawer accuracy. Identified customer financial needs through active listening and cross-sold retail banking products such as savings accounts, credit cards, and personal loans. Onboarded new clients by managing account openings, guiding customers through digital banking tools, and ensuring full compliance with regulatory standards and KYC protocols.

Universal Banker/Teller - Truist Bank - Marietta, Georgia

(2026-10)

• Facilitated daily branch transactions, including high-volume cash handling, deposits, withdrawals, and wire transfers, maintaining 100% drawer accuracy.
• Identified customer financial needs through active listening and cross-sold retail banking products such as savings accounts, credit cards, and personal loans.
• Onboarded new clients by managing account openings, guiding customers through digital banking tools, and ensuring full compliance with regulatory standards and KYC protocols.
• Resolved complex customer inquiries and billing issues efficiently, balancing relationship-building with operational speed in a fast-paced branch environment.

Team Leader - Chick-fil-A Brookstone - Kennesaw, Georgia

(2025-05)

• Processed high-volume point-of-sale (POS) transactions, ensuring strict accuracy in cash handling, digital payments, and end-of-shift financial reconciliation.
• Executed operational workflows during peak 100+ car-per-hour rushes, strictly adhering to standard operating procedures (SOPs) to maximize throughput and minimize order discrepancies.

Front of House Assistant Manager - Chick-fil-A Lakepoint - Cartersville, Georgia

(2022-10 - 2025-02)

• Resolved employee conflicts and addressed workplace concerns to maintain a productive and collaborative team environment.
• Analyzed operational metrics and implemented process improvements that reduced peak-hour wait times by 45 seconds.
• Developed and managed an inventory tracking system to improve accountability and operational efficiency.
• Earned three rapid promotions to Assistant Manager within 21 months, overseeing daily front-of-house operations and team conflict resolution.

Receptionist - Palazzo Nail Spa - Cartersville, Georgia

(2021-03 - 2022-10)

• Processed point-of-sale transactions and accurately reconciled daily cash and credit receipts for up to 50+ daily clients.

BBA - Accounting - Kennesaw State University (2028-12)