Flor Soto Quintero

Over 31 years of experience in clerical operations, medical office management, and administrative leadership across private physician practices and school health programs. More than 16 years of supporting students and families with health services, nutrition programs, and academic resources. Highly proficient with computers and multiple office software systems, with a reputation for accuracy, reliability, and strong organizational skills.

Active contributor in committee and organizational initiatives, known for being a participant and problem‑solver, not an observer. Trusted by colleagues, families, and leadership for professionalism, integrity, and the ability to make sound decisions quickly. Recognized for clear communication, rapid learning, multitasking, and strong leadership abilities. Self‑motivated, hardworking, and committed to sharing knowledge while exceeding expectations in every role.

Work Experience

IHSS | Los Angeles, CA

Caregiver, (November 2019 – Present)

• Connect/ Disconnect patient to dialysis machine
• Clean peritoneal dialysis tubing
• Shower the patient
• Dress/Groom Patient
• Clean wounds
• Dispose of dialysis equipment
• Dispose of Dialysis Solution
• Change Diapers
• Transporting to Dr. Appointments
• Cooking for patients
• Cleaning patients' restroom
• Making a patient's bed
• Organizing the patient's room
• Wash clothes and put clothes away
• Order medication
• Administer medication

San Gabriel Unified School District │San Gabriel, CA

Health Clerk, (October 2007- Present)

• Learn and interpret rules and regulations in accordance with the education code. 
• Maintain and enter student data into Aeris and ensure it complies with state regulatory requirements.
• Maintain and enter students’ health problems and immunizations in Aeris. 
• Maintain and enter medication orders, health problems, and office visits into Paradigm Healthcare
• Create forms for School Nurses for services rendered to Students with Special needs.
• Maintain a log of medication kept in the health office and carried by students.
• Prepare and maintain reports on statistical data for medication, injuries, screenings, visits, and 911 calls for the school year.
• Organize, manage records, reports, and medical supplies, and assist with state-mandated student testing.
• Preparation and maintenance of district health records 
• Administer first aid to ill or injured students and CPR/ AED when needed.
• Make calls to 911 when necessary.
• Confirm, manage, and maintain students’ forms for medication for their illnesses and disabilities to be able to provide care.
• Make sure diabetic students follow their doctor’s orders by administering their insulin and counting carbohydrates correctly.
• Administering medication to students 
• Take the MA Survey when required.
• Creating a health problem spreadsheet for a nurse. 
• Maintaining the health office clean and aseptic 
• Order health office supplies and stock.
• File cum and maintain accountability for each file.
• Keep nurses up to date on health office issues that may occur with students.
• Fill out incident reports when necessary.
• Providing students and parents with resources, health insurance information about various programs, assistance, and community services in their home area 
• Stay up to date with state and federal regulations on health office policies and 

procedures.

• Communicating with the administration when needed
• Communicate with students and families for holiday baskets and delivery. 

The basket for families

• Referring to 12th-grade students of low-income status to receive free prom outfits and accessories
• Organize yearly hearing and vision screening.
• Schedule appointments for the School Nurse
• Covid-19 Contact tracing certified.
• Responsible for contact tracing for COVID-19
• Create and maintain a list of COVID-19 and other communicable diseases and work with the health department.

Alhambra Unified School District │, Monterey Park, CA March 2006 – September 2007

AVID Tutor (March 2006-September 2006), Health Aide (September 2006-October 2007) 

• Maintained student health records current. 
• Prepared Quarterly reports.
• Provided students with health services and care.
• Maintained records on office visits and health screening.
• Prepare for monthly MA Survey 
• Create Student Spread Sheets
• Maintained health office organized and clean.
• Helped students with issues regarding their schoolwork.
• Helped students broaden their thinking skills.
• I made sure students were asking second and third-level questions.
• Informed students about college opportunities and financial services
• Assist with college and financial aid applications.

Pacific Blue Garment Solutions │, Los Angeles, CA

General Manager Assistant/Production Manager (September 2005-July 2006)

• In charge of clothing production
• Managed managers from each department. 
• Managing color matching for mass production
• Filed color lab dips and organized customer files alphabetically.
• Manage shipping and receiving.
• Enter customer data. 
• Manage customer service. 
• Manage customers' billing
• Assisted the General Manager

Orthopedic Hand Surgeon for Workers’ Compensation │Pasadena, CA

Medical Receptionist/Nursing Assistant (April 2001-December 2001)

• General office administration.
• Provided customer relations services.
• Managed all medical inquiries; verified patient insurance; obtained authorization for office and surgical procedures.
• Organize patient charts for doctors to do consult reports for workers' compensation.
• Maintain Doctors' personal and surgical schedules and patient appointments.
• Prepared appointment reminders for prospective customers 
• Prepare Chart runs and slips fillings (alpha /numeric)
• Prepared patient charts for doctor visits
• Take Vital signs, measurements, and assisted during examinations.
• Sterilized all medical instruments.
• Responsible for the removal of sutures and staples and applying a cast when necessary.

Cardiology/Internal Medicine Clinic │Los Angeles, CA

Medical Secretary, June 2000-April 2001

•  Answered phones, managed heavy messages, and maintained the Doctors’ personal and surgical schedules.
• Organized medical supplies and medication.
• Call patients to remind them of upcoming appointments.
• Received cash for patient co-pay and balance payments.
• General office administration
• Obtained authorization for office/inpatient and outpatient procedures.
• Packaged merchandise to specific destinations
• Manage patient billing and payment 
• Provided customer relations services and managed all medical inquiries; verified patient insurance.
• Scheduled doctor and patient appointments, surgeries
• Chart runs and slips: fillings (alpha/numeric) for doctors.
• Processed patient release of information for other Doctors or lawyers.

Peripheral Vascular Surgeon Clinic │, Los Angeles, CA 

Medical Reception/Physicians' Assistant (May 1991-June 2000)

• Answered phones, took messages, and maintained the Doctor’s personal schedules and meetings with drug representatives from various companies.
• Organized medical supplies and medication.
• Prepared appointment reminders for prospective customers 
• Prepare postcards for prospective customers of upcoming appointments and vaccinations.
• Call patients to remind them of upcoming doctor appointments.
• Packed merchandise to appropriate designations
• Obtained authorization for office/inpatient and outpatient procedures.
• Scheduled doctor and patient appointments, surgeries
• Manage patient billing 
• Sterilized all medical instruments.
• Take vital signs and prepare a patient chart for the doctor.
• Removal of patient sutures, staples, wound care, and application of Gelocast when necessary.
• Assist the Doctor with minor office procedures,
• Ensured that Dr.’s office complies with OSHA regulations.

Los Angeles Unified School District Summer Youth Program │Los Angeles, CA

Student Worker/Tutorial Supervisor (March 1993-August 1993)

• Make sure student workers arrive on time to assist elementary students with their homework.
• Provided arts and crafts activities for students who completed their homework.
• It ensured that parents signed students in and out of the after-school program. 

Los Angeles Unified School District Summer Youth Program │Los Angeles, CA 

Secretary Assistant/Tutorial (July 1992-August 1992)

• Called adult students to pick up their high school diplomas.
• Answered phones and took messages.
• Organized student files
• Assisted students with their homework.
• Prepared student payroll 

Volunteer Experience

College Admission/ Financial Aid (September 1995 – Present)

• Help students fill out their college applications. 
• Help students with filling out financial aid forms.
• Help students with petitioning for financial aid when they fall under 2.0 GPA/finical petitions.
• Help students with choosing their classes to work with their schedules.
• Help students develop academic plans following their skills, talents, and strengths.
• Edit students’ letters of intent.
• Give students a free ride to college fairs, workshops, and any appointments for School.
• Advise people of different financial sources and opportunities to further their education.
• Inspire people to want to further their education. 
• Research colleges that offer their educational goals and proper accreditations 

Rock Of Salvation Church │Los Angeles, CA 

Event/ fundraiser coordinator (October 2010 – Present)

• Help after church with raising money for Refugio.
• Help with organizing Church events.
• Help with Church Maintenance 
• Help organize costumes and church props for plays. 
• Help feed people without housing in downtown Los Angeles (Especially for the yearly BBQ/Thanksgiving dinner)
• Help pass out church flyers and pamphlets.

Gwynedd Mercy University | 2023 – Present

EdD in Teaching & Learning in Higher Education

Grand Canyon University | 2014 – 2023

Doctor of Philosophy in General Psychology (ABD)

Emphasis: Industrial & Organizational Psychology

Ashford University | 2010 – 2013

Master of Arts in Education

Emphasis: Distance Learning, Family & Community Counseling, Teacher Leadership

Ashford University | 2008 – 2010

Bachelor of Arts in Psychology

East Los Angeles College | 1995 – 2005

Associate of Science – Registered Health Information Technician

Glendale Career College | 1993 – 1995

Surgical Technology Certificate

Bravo Medical Magnet | 1992

Nursing Assistant / Home Health Aide Certificate

Woodrow Wilson High School | 1990 – 1993

High School Diploma