Florencia Merenda

Bilingual English/Spanish professional with experience in retail management, corporate coordination, customer service, and daily operations. MedCA-certified in Medical Billing & Coding with formal training from Manhattan Institute of Technology. Experienced in scheduling, data entry, documentation, inventory, team support, customer communication, and handling multiple priorities in busy work environments.

Reliable, organized, and comfortable learning new systems and procedures. Seeking opportunities in medical billing, healthcare administration, retail, customer service, administrative support, and operations.

Assistant Manager at Amazon Fresh (2024-12 – 2026-02)

• Supported daily store operations in a fast-paced, high-volume environment while helping the team stay organized and on task.
• Created and adjusted staff schedules, delegated responsibilities, and provided day-to-day team support.
• Handled customer questions and concerns professionally and worked with employees to resolve issues.
• Monitored inventory, stocking, organization, and operational needs to keep the store running efficiently.
• Helped maintain company standards, policies, and safety procedures while supporting a positive customer experience.

Catering Coordinator at Two Sigma (2021-01 – 2023-11)

• Coordinated catering needs for corporate meetings, events, and different departments.
• Communicated with vendors and internal teams to confirm orders, timing, deliveries, and special requests.
• Managed schedules, order details, and last-minute changes while keeping information accurate and organized.
• Checked orders for accuracy and followed up on adjustments to help ensure smooth service.
• Balanced multiple requests and deadlines in a fast-paced corporate environment.

Assistant Manager at Bath & Body Works (2015-12 – 2020-10)

• Supported daily store operations and helped lead the team during busy sales periods.
• Trained and supported employees on customer service, store procedures, and sales expectations.
• Assisted with scheduling, shift coverage, opening and closing responsibilities, and daily priorities.
• Maintained inventory, merchandising, and overall store organization.
• Built positive customer interactions and supported the team in meeting sales goals.

Medical Billing & Coding Certification (MedCA) in Medical Billing & Coding – Manhattan Institute of Technology

High School – Forest Hills High School (2014)