Frances Reyes

Results-driven International Transportation & Supply Chain professional with experience managing global logistics operations across 20+ countries in South America, Central America, the Caribbean, and Europe. Personally responsible for 40+ daily shipments within a 150-order team environment, coordinating multi-modal freight (ocean, air, truck) across 7 steamship lines and 5 trucking partners. MBA in Finance combined with hands-on pricing analytics experience and bilingual fluency (English/Spanish).

Currently expanding AI and data analytics capabilities to drive smarter supply chain decisions.

International Transportation Coordinator at Ravago Americas (2022-05 – 2025-06)

Managed a personal portfolio of 40+ daily shipments within a 9-planner team handling 150 total daily orders for a high-volume global plastics distributor, coordinating freight across 20+ countries.

• Personally managed 40+ shipments per day accounting for 27% of the team's total daily volume across South America, Central America, the Caribbean, and Europe using ocean (FCL), and truck modes (FTL, LTL and Bulk).
• Maintained relationships with 12 transportation partners including 7 international steamship lines and 5 regional trucking companies, ensuring reliable carrier capacity and competitive service levels.
• Coordinated end-to-end logistics for a 9-person planning team processing 150+ orders daily, serving as primary liaison between internal operations, warehouse, and planning teams and external freight forwarders.
• Monitored real-time shipment status and analyzed transportation reports across a 20+ country network to proactively identify delays and execution risks, escalating and resolving issues to minimize operational disruption.
• Maintained and audited transportation data within Oracle TMS to ensure reporting accuracy and supply chain visibility across all active shipments.
• Supported transportation cost reviews and pricing activities, contributing to carrier rate optimization across multi-modal freight categories.
• Coordinated with customs officials across 20+ countries to ensure full regulatory compliance with all international shipments.

Bank Teller at Wells Fargo (2020-01 – 2022-05)

• Processed high-volume customer transactions with accuracy and compliance, maintaining fraud prevention protocols in a regulated banking environment.
• Cross-sold banking products based on customer needs analysis, demonstrating strong client relationships and communication skills.

Pricing & Commercial Support Analyst at NNR Global Logistics (2017-10 – 2018-05)

Delivered 25–50 customer price quotes per week across ocean, air, and truck modes for a global freight forwarding company, supporting sales growth and client retention.

• Prepared 25–50 competitive freight quotations per week by coordinating rates with ocean carriers, airlines, and trucking companies — directly supporting sales pipeline and client retention.
• Acted as primary client contact for all pricing requests, managing end-to-end follow-up and ensuring accurate, timely responses across a multi-modal freight portfolio.
• Analyzed carrier rate changes and market conditions continuously to maintain competitive and accurate customer-facing pricing across ocean, air, and ground modes.
• Collaborated with sales teams to deliver data-driven pricing insights that strengthened commercial proposals and supported customer acquisition.

Master of Business Administration (MBA) in Finance – Metropolitan University (Sistema Ana G. Méndez) (2017)

Bachelor of Business Administration (BBA) in International Business – University of Puerto Rico – Humacao (2012)