Francine Jeanjacques
Content Editor
Hire this person
Send a job offer directly to this candidate
About
Customer service, digital content, and operations professional with experience in quality review, online community management, remote team coordination, CRM workflows, and high-volume client communication. Skilled at evaluating written content for clarity and accuracy, documenting decisions, coaching teams, and resolving customer concerns. Interested in AI response evaluation, content quality assurance, and remote customer support roles.
Experience
Content Editor - RR Digital - Remote
(2023-10 - 2025-02)
- Reviewed and edited content across 15+ websites for accuracy, clarity, SEO alignment, and brand consistency.
- Applied editorial standards, provided actionable writer feedback, and prepared research materials and content briefs.
- Supported quality-control workflows and monitored digital publishing trends.
Moderator Community Director - Supportiv - Remote
(2023-01 - 2025-02)
- Led a distributed team of 250+ peer support moderators, overseeing onboarding, training, and performance reviews.
- Developed training resources and quality-review processes; coordinated with product teams on user experience.
- Documented and coached on crisis-referral procedures and empathetic written communication.
Moderator Community Manager - Supportiv - Remote
(2020-02 - 2023-01)
- Managed and trained 150+ moderators supporting online communities.
- Improved moderation workflows and contributed user feedback to product and operations teams.
- Supported high-volume digital conversations requiring judgment, active listening, and clear documentation.
BDC Representative - Freehold Mitsubishi / Maserati of Monmouth
(2025 - 2026-01)
- Responded to inbound inquiries and internet leads by phone, email, and text; maintained accurate CRM records.
- Scheduled appointments, coordinated with sales teams, and followed up to support customer satisfaction and conversion goals.
BDC Representative - Ramsey Mazda - Ramsey, NJ
(2020 - 2024-08)
- Handled approximately 100–150 outbound customer calls for service reminders and follow-up.
- Resolved customer concerns, maintained customer records, and scheduled sales and service appointments.
Executive Assistant - Psi Beta National - Remote
(2017-06 - 2020-05)
- Coordinated executive communications, meetings, newsletters, website updates, and organizational events.
- Prepared agendas and minutes and supported member and advisor communications.
Order Entry / Customer Service - Noble Gift Packaging
(2018 - 2019)
BDC Representative - Toyota Sales
(2016 - 2018)
Customer Service Specialist - Best Buy
(2015 - 2016)
Customer Service - ShopRite of Union
(2015 - 2016)
Education
Union County College (2016 - 2019)
High School Diploma - Union High School (2015 - 2015)
