Frank Balleza

Experienced Loss Prevention and Asset Protection professional with 10 years of experience in retail investigations, organized retail crime, theft and fraud prevention, surveillance, case development, and team leadership. Skilled in gathering evidence, identifying patterns across multiple locations, coordinating with law enforcement, and building detailed investigative cases.

Loss Prevention / Asset Protection - Kohl's - Houston, TX

(2015-01 - 2025-04)

• Conducted internal, external, fraud, and organized retail crime investigations using CCTV footage, transaction data, surveillance, and exception reporting.
• Tracked ORC groups operating across multiple stores and markets, identifying suspects, vehicles, associates, theft patterns, and connections between incidents.
• Partnered with Loss Prevention and ORC investigators across different locations to exchange intelligence and develop larger multi-store cases.
• Gathered surveillance video, photographs, transaction records, suspect information, and supporting evidence; prepared detailed investigative reports and case files.
• Coordinated with police departments and law-enforcement agencies to obtain case numbers, provide evidence, document incidents, and support criminal investigations.
• Conducted investigative interviews involving employee theft, misconduct, fraud, and policy violations.
• Supported apprehensions, theft prevention, shrink reduction, operational compliance, safety audits, and store security initiatives.
• Maintained confidential investigative records and worked closely with store leadership, investigators, employees, and law-enforcement partners.

Bachelor's Degree - Criminal Justice - Sam Houston State University