IT Asset Management/IT Service Desk/IT Operations
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I have over 15+ years experience in the IT field and have taken on roles in IT Asset Management, IT Global Service Desk Analyst, and IT Operations Specialist. I have helped users troubleshoot and resolve their issues via Video, Slack, email, and in person. I have also onboarded/ offboarded users via video and in person. I was the lead for managing assets (laptops, desktops, phones, tablets, etc) and making sure they were up to date with our inventory count as well as end of life.
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Graduated with a Bachelors Degree from San Francisco State University
