Wilson Tom
IT Asset Management/IT Service Desk/IT Operations
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About
I have over 15+ years experience in the IT field and have taken on roles in IT Asset Management, IT Global Service Desk Analyst, and IT Operations Specialist. I have helped users troubleshoot and resolve their issues via Video, Slack, email, and in person. I have also onboarded/ offboarded users via video and in person. I was the lead for managing assets (laptops, desktops, phones, tablets, etc) and making sure they were up to date with our inventory count as well as end of life.
Experience
IT Global Service Desk Analyst / IT Operations, Coinbase
Hardware Support Technician, Supervisor, Google
IT Support Analyst / Hardware Technician, Airbnb
Genius, Apple
Education
Graduated with a Bachelors Degree from San Francisco State University
