Frank Favacho

Strategic and collaborative Business Systems Analyst with 6+ years of experience delivering process improvements and technical solutions across diverse industries. Skilled in translating business requirements into scalable, AI-enhanced systems—particularly within Salesforce and Microsoft environments.

Recently focused on integrating generative AI and automation to streamline workflows, optimize data strategy, and drive operational efficiency. Experienced with tools like Microsoft Power Platform, Copilot Studio, and AI Builder, I’ve helped teams unlock productivity and amplify ROI through smart automation and predictive insights.

Fluent across the entire project lifecycle - from initial scoping and design to training and go-live support- I bridge the gap between technical teams and stakeholders with strong communication, coordination, and a passion for continuous improvement.

Creative and reliable, I thrive in collaborative spaces where innovation meets structure—and where emerging technologies can be harnessed to move businesses forward.

I’m a Business Systems Architect and SaaS presales leader with a foundation in education and two decades of technical impact:

• Began my career as a high-school band director (2000–2006), where I honed leadership, curriculum design, and cross-functional coordination skills.
• Transitioned to the technical industry in 2006, applying my instructional mindset to structured discovery workshops and solution design.
• As Team Lead, Business Systems Architect at American Innovations (2016–2025), I:
  • Guided enterprise Salesforce Sales Cloud and Service Cloud implementations, accelerating sales cycles by 30% through clear ROI narratives and low-code automation.
  • Developed reusable templates, playbooks, and configuration guides that scaled best practices across global teams.
  • Partnered with AEs, product teams, and executives to translate complex requirements into measurable business outcomes.
• Earlier roles as Systems Admin & Data Analyst (2014–2016) and Operations Administrator (2008–2014) sharpened my ERP-to-Salesforce migrations, SQL modeling, and process-optimization expertise.

• Bachelor of Music Education, Stephen F.

  Austin State

  University, May 2000

  Immediately served as a band director, leading student ensembles, designing curricula, and managing large-scale events before transitioning into technology in 2006.

• Continuing Education in Business Analysis & Professional Development, University of Texas at Austin – Center for Professional Education, Austin, TX
  • Building the Business Case (Aug 2016)
  • Managing Without Authority (Jun 2016)
  • Analyzing and Documenting Requirements (Dec 2015)