Franklin Broadnax

Accounting student and detail-oriented financial support professional with experience in bookkeeping, high-volume transaction processing, financial documentation, customer account support, and data entry. Skilled in QuickBooks, Microsoft Excel, Google Sheets, financial accounting, invoice and receipt tracking, transaction accuracy, reconciliation support, cash handling, and confidential records management. Known for processing 400+ transactions in 5 hours while maintaining accuracy, organization, and strong customer service.

Seeking an accounting support role where I can contribute to accurate financial records, organized documentation, and reliable day-to-day accounting operations.

Freelance Bookkeeper at Freelance (2025-07 – Present)

• Accomplished accurate bookkeeping support as measured by organized income, expense, invoice, and receipt records, by using QuickBooks, Excel, and Google Sheets to track financial activity.
• Accomplished cleaner financial documentation as measured by easier review of transaction records, by categorizing expenses, maintaining spreadsheets, and preparing financial summaries.
• Accomplished improved record accuracy as measured by complete receipt and transaction files, by reviewing documents for missing information, correcting inconsistencies, and organizing financial records.
• Accomplished reliable account tracking as measured by updated income and expense records, by entering transactions, monitoring balances, and maintaining organized bookkeeping files.

Clayton Homes Associate at Clayton Homes (2026-02 – 2026-07)

• Accomplished accurate customer and sales documentation as measured by organized customer files and transaction-related records, by assisting with data entry, paperwork, and administrative follow-up.
• Accomplished stronger account support as measured by clear documentation and timely follow-up, by helping customers with questions, records, and service-related needs.
• Accomplished improved office workflow as measured by completed documentation tasks and organized records, by maintaining files, entering information accurately, and supporting daily business operations.
• Accomplished reliable administrative and sales support as measured by consistent team assistance during customer interactions, by communicating clearly, documenting details, and helping complete customer-facing tasks.

Walmart Associate, Customer Service and Sales at Walmart (2024 – 2025)

• Accomplished high-volume transaction processing as measured by completing a minimum of 400 transactions within 5 hours, by operating POS systems efficiently, verifying transaction details, and maintaining speed with accuracy.
• Accomplished accurate cash handling and payment processing as measured by consistent transaction completion in a fast-paced retail environment, by processing purchases, returns, exchanges, and customer payments.
• Accomplished improved customer account support as measured by successful resolution of returns, billing questions, product inquiries, and service requests, by communicating clearly and following company procedures.
• Accomplished stronger daily operational accuracy as measured by complete transaction records and organized work areas, by documenting activity, following compliance expectations, and supporting team workflow.

Behavioral Support Worker at Private Family / Autism Services Provider (2023 – 2024)

• Accomplished accurate confidential documentation as measured by consistent progress records and daily reporting, by tracking behavior patterns, documenting updates, and following structured care protocols.
• Accomplished reliable records management as measured by organized support notes and communication logs, by documenting observations, reporting changes, and protecting confidential information.
• Accomplished consistent client support as measured by completion of assigned routines and responsibilities, by following schedules, maintaining patience, and communicating clearly with parents and support staff.

Sales Associate at Independent Retail Sales (2022 – 2023)

• Accomplished accurate sales recordkeeping as measured by organized transaction and customer records, by tracking sales activity, handling payments, and maintaining basic financial documentation.
• Accomplished stronger customer satisfaction as measured by repeat customer interactions and completed sales, by listening to customer needs, solving concerns, and providing reliable service.
• Accomplished consistent sales support as measured by completed customer transactions, by identifying customer needs, recommending products, and communicating product value.

Bachelor's in Accounting (in progress) – California State University, Sacramento

High School Diploma – Citrus Heights Area High School (2023)