Jeanny Walls

Administrative and customer service professional with experience spanning front desk operations, accounts receivable, event coordination, retail management, and public advocacy. Skilled in reconciling payments, organizing records, managing calendars, coordinating vendors, and handling sensitive information. Hands-on experience preparing case timelines, reviewing financial records, organizing exhibits, and communicating with courts, agencies, and legal advocacy organizations.

Accounts Receivable at Forte Holdings (2026 – Present)

• Process and reconcile customer payments; research discrepancies, duplicate payments, and misapplied transactions while maintaining accurate account records.
• Communicate with customers, vendors, and financial institutions about balances, billing questions, collections, cancellations, and supporting documentation.
• Use QuickBooks and office systems to maintain organized financial records and handle sensitive information with discretion.

Front Desk Receptionist and Event and Memorial Coordinator at Lakeside Church (2021-08 – 2024-09)

• Managed front desk communications, scheduling, calendars, records, and inquiries from families, staff, vendors, and community members.
• Coordinated meetings, memorial services, vendor communication, facility needs, and event setup and breakdown; improved calendaring and inquiry response processes.
• Supported events including the Twin Lakes Food Bank Gala, Warfighter Overwatch Patriot Gala and Auction, Christmas Around Town, and Meet the Bulldogs.
• Prepared correspondence, balanced deadlines, and handled confidential and emotionally sensitive matters professionally.

Customer Service Associate at PAK MAIL (2018-09 – 2020-03)

• Coordinated shipping and packaging, processed payments, maintained transaction records, and resolved customer concerns.
• Provided personalized service, supported inventory and daily operations, and used shipping and retail systems.

Color Specialist and Front Desk Receptionist at Folsom Great Cuts (2015-05 – 2017-07)

• Managed appointments, provided consultations and hair services, recommended products, and maintained a clean, organized environment.

Hair Stylist at Supercuts (2014-01 – 2015-04)

• Provided haircuts, styling, and client consultations while maintaining organized work areas and attentive customer service.

Licensed Cosmetologist at SmartStyle (2013-08 – 2014-10)

• Provided hair and scalp services, assisted with custom color formulations, managed inventory, and followed health and safety protocols.

Assistant Manager at The UPS Store 0814 (2006-04 – 2007-12)

• Supported staff training, sales, shipping, payments, document processing, and daily operations; improved inventory tracking and resolved customer concerns.

Front Desk Receptionist at The Sterling Hotel (2002-10 – 2004-07)

• Welcomed guests, handled inquiries, maintained visitor information, coordinated staff communication, and safeguarded confidential information.

Volunteer Advocacy and Self Directed Case Support at HERA • Root & Rebound • UC Berkeley Law Group

Worked with advocacy organizations on consumer, financial, record-clearance, and justice-related matters; personally navigated a record-clearance process completed in 2021.

• Assist with preparation and administration of an unlimited civil trust and fiduciary matter, including pleadings, exhibits, service documentation, hearing preparation, and deadline tracking.
• Organize case files, factual chronologies, document indexes, and evidence; review bank statements and accountings for discrepancies and cross-reference facts against source records.
• Research California procedures and statutes using official sources and prepare correspondence and summaries for court-related and advocacy matters.

Legislative Testimony and Media Participation

Provided testimony and personal-impact information concerning AB 1343, AB 1345, and AB 1346, drawing on experience as a former Marinello student. Participated in advocacy concerning criminal administrative fees and debt relief, including AB 1869. Featured in CalMatters reporting on for-profit colleges and student debt in 2019.

Cosmetology Training – Marinello Schools of Beauty (2012-01 – 2012-11)

Certificate in Accounting – Sunrise Tech Center (2007-03 – 2007-06)

High School Diploma – San Juan High School (2004-06)

CPR, First Aid and AED – HSI