Franklin Ngassa

Dynamic and goal-oriented IT Scrum Master with 5+ successful years of delivering large-scale software development and educational projects with cross-functional teams. Highly knowledgeable in Waterfall and Agile methodologies, assisting teams live the values of Agile while delivering high quality software on time and within budget. Acting as a servant leader to various teams, I assisted and coached teams to internalize scrum values as they evolved to high-performing-teams through active communication, managing project risks, impediments, dependencies and adopting Agile, while I facilitated all scrum ceremonies.

I am knowledgeable in other Agile frameworks such as SAFe and Kanban. Fast-learner, adaptable, with remarkable cultural and linguistic exposure in English, French and Spanish.

Applied Agile Coach - Hackensack University Medical Center - Hackensack, NJ

(2023-01)

• Applied and adapted the Agile Methodology to healthcare operations, methods and procedures.
• Assisted Healthcare Product Owner in managing and prioritizing work framework for bi-weekly deliverables.
• Guided Healthcare Product Owner, technical leads, and stakeholders to identify and define epics, features to feed into the product roadmap and backlog.
• Assisted team in resolving blockages with varied complexities.
• Introduced and proposed the Agile Methodology at educational workshops with teams, stakeholders, and newly onboarded team members to better understand and apply Agile methodologies.
• Applied Agile Mindset to strategic directions set by senior healthcare management.
• Successfully used TFS, ALM and relevant tools to setup and facilitate applied-scrum-related-ceremonies: backlog refinement, sprint planning, daily standup, sprint review, sprint retro, release planning, release retro and other ad hoc meetings.
• Instituted a culture of clear communication and prompt reporting to keep multiple teams updated and functional.

Scrum Master - KAPAVA - Atlanta, GA

(2022-01 - 2023-12)

• Supported & coached the Product Owner, build collaborative relationships effectively as well as communicated extensively with the Organization while maintaining a transparent team.
• Worked as a servant leader by putting the needs of the team first: teaching, mentoring, coaching and facilitating the implementation of an Agile Mindset while attaining maturity.
• Successfully used TFS and ALM to setup and facilitate scrum ceremonies: backlog refinement, sprint planning, daily standup, sprint review, sprint retro, release planning, release retro and other ad hoc meetings.
• Assisted in coordinating all business requirements with management and vendors for Agile projects within KAPAVA.
• Analyzed current process standards and metrics to provide solutions for improvement.
• Initiated the use of capacity planning, tracked velocity, burn-down, and various metrics that improved performance.
• Demonstrated hands-on capabilities with Web/Mobile application development, and Dev, TST, STG, PRD processes.
• Worked with the Product Owners on backlog grooming to achieve team efficiency and productivity.
• Ensured highest quality product to customers in education, information technology, healthcare and financial services.

IT Resource Navigator - New York City Health + Hospitals/Jewish Community Center - New York, NY

(2021-01 - 2021-12)

• Personally applied Agile Methodology and successfully connected teams that managed client data at COVID-19 testing sites.
• Used software such as Epic and Salesforce and assisted managers in resource planning and allocation at COVID-19 testing sites.
• Assisted Testing Teams and clients in resolving blockages encountered in setting up COVID-19 testing registration and result viewing accounts in relevant Apps such as My Chart and others.
• Collaborated with teams and tracked work items, collected, recorded, and managed client data at COVID-19 testing sites and improved project efficiency and outcome.
• Used NowPow, SharePoint, GetFood, Salesforce and connected New-Yorkers affected by COVID-19 to resources for daily healthcare and living.
• Completed wraparound calls and handled confidential information from clients and organization and upheld HIPAA confidentiality clauses.

Scrum Master - KAPAVA - Atlanta, GA

(2017-10 - 2020-01)

• Assisted in coordinating all business requirements with management and vendors for Agile projects within KAPAVA.
• Analyzed current process standards and metrics to provide solutions for improvement.
• Supported & coached the product owner, build collaborative relationships effectively as well as communicated extensively with the organization while maintaining a transparent team.
• Worked as a servant leader by putting the needs of the team first: teaching, mentoring, coaching and facilitating the implementation of an Agile mindset.
• Initiated the use of capacity planning to improve sprint planning and resources management.
• Demonstrated hands-on capabilities with Web/Mobile application development, and Dev, TST, STG, PRD processes.
• Worked with the Product Owners on backlog grooming to achieve enough READY items for the next sprints and reduce the time used for sprint planning.

GIS Specialist Volunteer - United Nations Volunteers, OpenStreetMap - Online

(2018-01 - 2020-12)

• Analyzed geo-spatial information and satellite images from the OpenStreetMap and extracted building footprints for resource allocation and planning.
• Provided mapping data for the Missing Maps project for Tanzania Development Trust on Female and Child Development.

Head of the Office of the Academic Registrar/Applied Agile Methodology Volunteer - KAYIWA INTERNATIONAL UNIVERSITY - Kampala, Uganda

(2014-04 - 2017-10)

• Using Agile Methodologies, supported teams in project planning, curricula development, testing, documentation, and university product roll-out activities
• Identified subject related software and methodologies to support multi-functional efforts in process improvement, data capture and analysis, and compliance with university policies and procedures.
• Partnered with cross-functional teams within and out of the University and improved the education standards of the university
• Assisted in creating and maintaining a self-service knowledge base to educate departmental teams and allowed ready access to process maps
• Used Agile Methodologies to organized University Senate meeting and sat on the Senate as secretary/facilitator to the Senate
• Evaluated and analyzed university internal processes, procedures and technology, identified gaps, recommended enhancements, optimized sustainable and scalable change
• Provided strategic advice to the Vice Chancellor, based on Agile Methodologies, on how to incorporate the philosophy and values of KINTU into academic programs

Bachelor of Arts - Geography - University of Yaoundé

Postgraduate Degree - Development Management - University of Manchester

Postgraduate Certificate - Geo-Info Science and Earth Observation - ITC Enschede