Freddy Pfaffenzeller

Experienced funeral service professional with more than 13 years of experience in funeral home operations, decedent care, removals, cremation coordination, preneed services, documentation management, family support, and funeral service logistics.

Background includes both independently owned funeral homes and large corporate funeral operations. Fluent in English and Spanish, with additional proficiency in Portuguese, German, and French. Known for professionalism, compassion, attention to detail, and commitment to serving families during difficult times.

Independent Contractor - UBER TECHNOLOGIES - South Florida

(2018-07)

• Provided professional transportation services while maintaining exceptional customer service standards.
• Managed scheduling, navigation, and customer interactions independently.
• Maintained a safe driving record and consistently high passenger ratings.

Dispatcher & Staff Coordinator - SERVICE CORPORATION INTERNATIONAL (SCI) - Lake Worth, Florida

(2014-06 - 2018-07)

• Coordinated staff scheduling, fleet utilization, and service logistics for multiple funeral home locations.
• Managed daily transportation of decedents between funeral homes, crematory facilities, airports, and related service providers.
• Oversaw cremation container ordering, fleet maintenance coordination, and operational support functions.
• Maintained accurate records of first calls, transportation activities, service documentation, and related data management systems.
• Worked closely with funeral directors, location managers, drivers, and care center personnel to ensure efficient service delivery.

Details Administrator / Preneed Family Service Counselor - WEISS MEMORIAL CHAPEL - Boynton Beach, Florida

(2012-08 - 2014-06)

• Managed documentation associated with first calls, death certificates, cremation authorizations, preneed contracts, and file maintenance.
• Assisted families with at-need and preneed funeral arrangements while providing compassionate customer service.
• Coordinated services with clergy, cemeteries, crematories, hospices, newspapers, and community organizations.
• Handled removals, transfers, airport shipments, crematory deliveries, and other transportation-related duties.
• Provided translation and interpretation services for Spanish and Portuguese-speaking families.
• Participated in on-call rotations for removals and funeral service support.

Embalmer / Staff Associate - KALIS-MCINTEE FUNERAL & CREMATION CENTER - Fort Lauderdale, Florida

(2008-12 - 2011-12)

• Performed embalming, restorative care, cosmetology, dressing, casketing, and preparation of decedents for visitation and funeral services.
• Assisted with removals, transfers, airport shipments, cremation services, and related transportation duties.
• Supported funeral directors with death certificates, permits, cremation authorizations, obituaries, clergy coordination, and service arrangements.
• Assisted with maintaining merchandise displays, price lists, and service documentation.
• Served as interpreter and translator for Spanish and Portuguese-speaking families.
• Participated in visitations, funeral services, memorial services, and committal services.

Apprentice Embalmer / Funeral Attendant - KRAEER CENTRAL CARE - Pompano Beach, Florida

(2005-09 - 2008-07)

• Assisted in all aspects of decedent care for a centralized preparation facility serving multiple funeral homes and handling more than 6,000 calls annually.
• Performed removals, transfers, ship-out preparation, cremation identification viewings, and associated documentation.
• Assisted with embalming, including autopsied and restorative cases.
• Performed dressing, cosmetology, casketing, and preparation of remains for viewing and services.
• Assisted with visitations, funerals, memorial services, and cemetery committal services.
• Provided language support for Spanish and Portuguese-speaking families when needed.

Funeral Service Education Coursework - Miami Dade College (2005 - 2011)

Information Technology - ITT Technical Institute (2001 - 2003)