Frednetra Harris

Dependable and service-oriented professional with over 9 years of experience in administrative support, front desk operations, public safety, customer service, and working directly with diverse populations in fast-paced environments. Experienced in welcoming visitors, answering and directing phone calls, managing records, monitoring building access, responding to inquiries, and maintaining organized, safe, and professional environments. Strong background in supporting daily operations, handling confidential information, resolving concerns, and communicating effectively with individuals from different backgrounds.

Skilled at multitasking, remaining calm under pressure, providing courteous assistance, and collaborating with staff to ensure efficient operations and positive visitor experiences. Proficient in Microsoft Office, data entry, documentation, and general office procedures. Seeking opportunities in reception, concierge services, patient registration, or administrative support, preferably within a hospital, medical clinic, healthcare facility, or similar professional setting.

Special Police Officer - Blackhawk Protection Service - Baltimore, MD

(2023-01 - 2026-05)

• Monitored building entrances, access points, and more than 20 surveillance cameras to maintain a safe, secure, and welcoming environment for employees, visitors, and authorized personnel.
• Assisted visitors and staff with general inquiries, building access procedures, directions, and security-related concerns while maintaining a courteous and professional demeanor.
• Conducted routine patrols, verified authorized entry, monitored visitor activity, and responded promptly to incidents or unusual situations to support daily facility operations.
• Prepared detailed daily activity logs, incident reports, and security documentation while communicating important information to supervisors and appropriate personnel.
• Used strong communication, observation, and conflict-resolution skills to address concerns, de-escalate difficult situations, and maintain a positive experience for individuals entering the facility.

Substitute Teacher & Dedicated Aide - Alignstaffing - Washington, DC

(2021-04 - 2022-12)

• Provide individualized assistance and educational support to students with varying learning needs, including students requiring additional attention, accommodations, and specialized services.
• Communicate professionally with students, teachers, school administrators, and support staff to address concerns, share updates, and help maintain an organized and supportive environment.
• Maintain accurate attendance records, classroom documentation, and daily reports while following established procedures and protecting confidential student information.
• Manage multiple responsibilities throughout the school day, respond to changing needs, and assist individuals with patience, empathy, and professionalism.
• Support classroom operations, reading activities, and student engagement while maintaining clean, welcoming, and structured learning environments.

Event Staff / Security - Contemporary Services Corporation - Washington, DC

(2021-04 - 2021-12)

• Greet and assist large volumes of guests attending events, providing directions, answering questions, and helping visitors navigate facilities and designated entry areas.
• Perform access control procedures, including checking bags, screening attendees, and monitoring entrances to ensure compliance with safety and security requirements.
• Communicate with event personnel, supervisors, and guests to address concerns, coordinate visitor movement, and maintain efficient entry and exit procedures.
• Respond professionally to guest complaints, unexpected situations, and potential conflicts using effective customer service and de-escalation techniques.
• Maintain a professional appearance and welcoming attitude while supporting smooth event operations in busy, high-traffic environments.

Receptionist / Substitute Teacher - Edward C. Mazique Parent Child Center, Inc. - Washington, DC

(2020-12 - 2021-01)

• Served as a welcoming first point of contact for visitors, families, and staff, answering questions, providing information, and directing individuals to appropriate personnel or departments.
• Answered incoming telephone calls, communicated messages, assisted with general inquiries, and supported daily front desk and administrative operations.
• Organized, filed, and maintained office documents and records while ensuring information was handled accurately, efficiently, and confidentially.
• Assisted teachers and staff with classroom activities, supervision, and maintaining a clean, safe, and welcoming environment for children and families.
• Balanced receptionist responsibilities with additional staff support needs, demonstrating flexibility, organization, and strong interpersonal communication skills.

FEMA Contractor - Reeves Center (FEMA Contractor) - Washington, DC

(2016-06 - 2017-11)

• Supported administrative and office operations by processing, organizing, scanning, faxing, and securely disposing of confidential federal documents and records.
• Served as a point of contact for individuals seeking information, responding to general inquiries and directing questions or requests to appropriate departments.
• Maintained organized files and accurate documentation while following established procedures for confidentiality, records management, and information security.
• Assisted office personnel with clerical responsibilities, document preparation, and daily workflow coordination to support efficient department operations.

Office Assistant - DHS FEMA - Washington, DC

(2014-06 - 2015-12)

• Provided daily administrative and clerical support, including data entry, document organization, records maintenance, and general office assistance.
• Assisted with processing paperwork, organizing information, and maintaining accurate documentation to support department operations.
• Responded to administrative requests and worked collaboratively with office personnel to complete assignments accurately and within established deadlines.

High School Diploma - Cardozo Senior High School