Joshua Zapata

Easy transition between maintenance & sales.

• Marketing Agent: Keep calm: Attorney referral service. Miami, FL. June 2016 - April 2017 

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Market services.

• Case screening.

• Customer service and satisfaction.

• Case sensitive identification.

• Analyze the probable outcomes of cases, using knowledge of legal precedents.

• Present evidence to defend clients or prosecute defendants in criminal or civil litigation.

• Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.

• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Making Decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems.

• Face to face contact with customers on a regular basis for much of my shift.

• Taught me the skills needed to work in a fast-paced working environment whilst maintaining quality.

• Running drinks and bussing responsibilities in addition to garnish would often need to be attended to, before and during the shift.

• Ensured all bartenders had necessary materials to properly serve guests.

• Worked in a high volume and high intensity atmosphere with constant distractions requiring intense focus on the tasks at hand.

• Completed opening and closing procedures to make upcoming shifts as efficient as possible.

• Assisted in inventory counts of all beverages and materials needed for the next day.

• Assist with stocking and restocking of glasses, ice, liquor, wines and other needed supplies.

• Always upholding a clean and tidy bar for consumer comfortability.

• Face to face contact with customers on a regular basis for all my shifts.

• Increased skill learning in speedy and controlled drinking environments.

• Completed inventory counts of all beverages and materials needed for the next day or upcoming shifts.

• Common knowledge of brews.

• Responsible for incoming shipments/deliveries from outsources.

• Assist with banquets, private parties and corporate functions.

• Cultivating a comfortable experience to new and returning customers.

• Worked on a team and independently.

• Continuously providing input and feedback on products, services and merchandise based on customer interactions.

Freelance Content Producer/Sales: The Meetgroup, Inc. (Remote) February 2016 – Current

• Produced live video news that offered subscribers/followers refreshing and exciting content.

• Tailored content to meet brands weekly wanted quota.

• Critical thinking and choice making on content choice and validity.

• Assisted in promo values online and offline events.

• Assisted in application and event networking/expansion.

• Open format content provision.

Sales Agent: Alorica (DirecTV) August 2024 – January 2025

• Produced product knowledge Via phone calls for TV provided Via Internet and satellite.

• Customer connection to apply personal interest into product.

• Building relationships by understanding customers wants, needs and paint points to establish rapport.

• Negotiate prices and terms to prepare sales agreements.

• Conduct inbound and outgoing calls to prospect clients and set appointments to close deals.

• Territory management and market research to supply market potential and manage customer needs.

• Staying up to date with promotion trends to rightfully inform customers on benefits of signing up.

Night Chaperone: Worldstrides March 2025 – August 2025.

• Monitor assigned hotel floors for student misconduct during nighttime hours.

• Respond to emergency situations and report suspicious activity.

• Ensure the highest level of safety for all participants while on tour.

• Always maintain a professional relationship with students.

• Follow proper procedures for checking in/out of the hotel and interacting with program leaders and groups.

• Present a courteous, positive, and helpful demeanor to customers, vendors, and fellow employees.

Property Maintenance Technician/Property Attendant: InTown Suites September 2025 - Current.

• Conduct scheduled inspections and maintenance on building systems, machinery, and equipment to ensure proper functioning.

• Diagnose and repair basic mechanical, electrical, and plumbing issues, such as fixing leaks or replacing faulty wiring

• Keep accurate records of maintenance activities, repairs performed, and parts used.

• Efficiently handle assigned work orders and incoming requests to minimize downtime and disruption to facility operations.

• Support senior technicians in the installation and setup of new equipment and systems.

• Clean, sand, scrape, and patch walls, ceilings, and other surfaces to prepare them for paint.

• Apply primers, sealers, and other coatings to surfaces before painting.

• Cleaned and sanitized restrooms, kitchen areas, and common spaces to maintain high standards of hygiene.

• Emptying trash receptacles and disposing of waste properly.

• Operated and maintained cleaning equipment, including vacuums and floor buffers.

• Assist with special projects like deep cleaning, carpet shampooing, or window washing.

• Late night security and attending to overnight customer needs.

Audio productions/ Recording Arts - Fullsail University

Associate of Science Degree - Criminal Justice - Florida Technical College (2017-06)