Funmilola Ayangbade

Detail-oriented and empathetic professional seeking an Email Support Specialist with strong written communication skills, quick problem-solving abilities, and a passion for customer satisfaction. Eager to help in maintaining high contact resolution rates and deliver exceptional digital support.

Customer/ Email Support Staff - Fruitfully Bounty Business Enterprises Lagos - Lagos

(2025-12)

• Responding to customer inquiries via email and chat professionally and promptly.
• Resolving customer complaints.
• Maintaining customer satisfaction by providing accurate information and follow-up support.
• Using CRM software (HubSpot, Zendedk)
• Assisting customers with account issues, orders, and technical support requests.
• Processed refunds, order tracking inquiries, and account updates securely and efficiently.
• Identified trends in customer complaints and proactively suggested workflow improvements to management.

Customer/ Administrative Support Staff - E.S.A. Opasina and Co Chattered Accountants off Oshopey Plaza Allen Avenue Ikeja Lagos Nigeria - Lagos, Nigeria

(2005-12 - 2006-03)

• Improved customer response times through efficient issue tracking and follow-ups.
• Tickets management and resolution within the organization's response time.
• Updated customer records and maintained accurate documentation.
• Collaborated with team members to improve customer support processes.

Help desk support staff (N.Y.S.C.) - Central Bank Of Nigeria, Ibadan - Ibadan, Oyo State, Nigeria

(2002-01 - 2002-12)

• Gave help desk support to bank staff.
• Inbox and tickets management within the company's response time.
• Prepared daily and weekly report for the head of ICT department

B.Sc. Hons. - Computer Science - University of Ado Ekiti (2001)

West African Senior School Certificate Examination - Moremi High School O.A.U. Ile Ife (1993)

Primary School Certificate Examination - Staff School O A.U. Ile Ife (1986)