Jillian Thurmond

Detail-oriented Virtual Assistant and Customer Call Representative with a strong background in administrative coordination and client relations. Proven ability to manage high-volume communications while maintaining organized business operations. Entrepreneurial mindset with a focus on delivering high-quality results and improving customer satisfaction through efficient problem-solving and technical proficiency.

Owner / Operations Manager at Jewelz Cricut Corner (2025-12 – Present)

Manage all aspects of a startup craft business with focus on operations, customer relations, and business growth.

• Manage all aspects of a startup craft business, including order fulfillment, inventory management, and financial record-keeping.
• Act as the primary point of contact for all customer inquiries, resolving issues and maintaining a 100% satisfaction rate through professional communication.
• Utilize digital design tools and project management techniques to streamline production and meet tight deadlines.
• Market products through social media and digital platforms to drive brand growth and customer engagement.

Virtual Assistant / Customer Support (Freelance) at Self-Employed / Various Platforms (Present)

Provide remote administrative support and customer service across multiple platforms.

• Provide remote administrative support, including calendar management, email correspondence, and data entry.
• Handle inbound and outbound customer calls, assisting with troubleshooting, service inquiries, and account management.
• Maintain accurate records in CRM systems to ensure seamless follow-up and client retention.
• Coordinate schedules and project timelines to ensure all administrative tasks are completed with high accuracy.

Bachelor of Science in Business – Maestro AI University (2029-12)