Gabby S

Highly customer service-focused professional with a solid background in administration and reception. Demonstrated success in delivering measurable results, both independently and as a valuable team member, within fast-paced environments. Skilled at providing exceptional service and building strong relationships with clients. Adept at multitasking and problem-solving, ensuring efficient operations and customer satisfaction.

CSR - Customer Service Representative II - American National Insurance - League City, TX, USA

(2022-07 - 2024-11)

• Clarified policy-related queries.
• Provided detailed responses regarding product inquiries and policy clarifications.
• Handled transactions using online payment gateway and Chase banking platform.
• Help with forms on policies such as (beneficiary, owner, name change etc)
• Connected clients to localized offices aligned with their ZIP codes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.

CSR/Shipping Rep - Primary Arms Llc - Houston, TX, USA

(2016-10 - 2022-07)

Delivered exceptional customer service with a welcoming and professional approach.

• Responded to customer inquiries via telephone.
• Reships packages for customers.
• Modified orders pre-shipment to reduce customer costs.
• Provided customers with ETA of items in stock.
• Addressed inquiries regarding merchandise, firearms, ammunition.
• Handled customer complaints independently.
• Responded to lost package claim inquiries
• Handled online orders and credit card transactions
• Guided clients through order processing on the website.

CSR - Customer Service Representative - DISH Network LLC - Alvin, TX, USA

(2014-10 - 2016-05)

• Conducted phone support and communication.
• Processed customer transactions efficiently.
• Upsale services and additional channels
• Maintained adherence to QA guidelines.
• Communicated details concerning channels and related topics.
• Advanced to the role of tech support.
• Resolved simple tv, satellite issues over the phone.
• Set up technician appointments for complex satellite issue

Secretary/Receptionist - Commercial Refinishing - Spring, TX

(2009-08 - 2013-05)

• Handled incoming emails with prompt and effective responses.
• Coordinated invoicing processes with various property managers.
• Managed coordination for timely servicing and upkeep schedules.

Associate - Sociology - Alvin Community College

High School - Angleton High School (2008-05)