Restaurant Manager at Ihop (2020-03 – 2025-03)
Directed daily operations of a high-volume restaurant, ensuring exceptional customer service and efficient workflow.
- Implemented strategic marketing initiatives that increased restaurant revenue by 20% within one year.
- Managed and trained a diverse team of 30+ staff members, fostering a collaborative and productive work environment.
- Reduced food waste by implementing portion-control checklists and weekly inventory audits, lowering spoilage.
- Revamped supplier ordering cadence using POS sales reports to keep stock levels aligned with demand.
- Negotiated new vendor terms and secured lower food costs while maintaining ingredient quality standards.
- Designed a shift-swapping system that balanced labor coverage and cut unscheduled absences for servers.
- Built weekly sales and labor variance reports in Excel to identify underperforming menu items.
- Coached line cooks on menu prep techniques and reduced ticket times during dinner rushes.
- Implemented cash-reconciliation checklist for night closers, eliminating end-of-day cash discrepancies.
Customer Service Manager at Wa-Mart (2009-01 – 2012-12)
Ran the front line customer service refund returns complaints layaway redirecting calls given breaks, counting tills safe drops.
- Led daily shift huddles to assign tasks and reduced cashier errors during peak hours.
- Implemented cash-handling checklist for closing tills, eliminating reconciliation discrepancies.
- Trained new hires on POS operations and refund policies, shortening ramp-up time for associates.
- Reorganized backroom inventory layout and updated counts to speed stock replenishment cycles.
- Produced weekly sales and returns reports using store data to identify declining product categories.
- Mediated customer escalations with clear refund and replacement options, recovering repeat business.
- Created shift schedule that balanced coverage and reduced overtime while maintaining service levels.
CNC Program at Amtrak Inc (2013-01 – 2016-12)
Brand programmed, CNC and milling machine machines to make car parts to make lawnmower, parts and various machinery.
- Validated CAD models and adjusted toolpaths in Mastercam to reduce cutting time on complex parts.
- Set up fixtures and calibrated CNC machines, achieving repeatable part accuracy across multi-shift production.
- Selected cutting tools and optimized feeds and speeds to extend tool life and stabilize surface finish.
- Inspected finished parts with micrometers and CMM, rejecting out-of-tolerance pieces before assembly.
- Documented setup sheets and communicated process changes to machinists to standardize shop procedures.
- Programmed Haas and Fanuc CNC mills using G-code to produce precision lawnmower components meeting tolerances.
- Trained junior operators on safe machine operation, G-code basics, and quality checkpoints during production.
Manager at Smithfield Bbq (2025-03 – 2026-06)
- Conducted food-safety inspections and corrected sanitation issues to maintain compliance with health codes.
- Implemented cash reconciliation procedures that reduced end-of-shift discrepancies and shortened closing time.
- Monitored inventory levels and adjusted par settings to cut ingredient shortages and avoid menu outages.
- Coached servers on upselling techniques and menu knowledge to increase average check values on weekends.
- Developed a weekend shift rotation that balanced labor costs while maintaining cover during peak dinner hours.
- Managed daily shift operations at a busy smokehouse, scheduling staff and resolving conflicts promptly.
- Trained front-of-house staff on POS and customer-service protocols, improving order accuracy during rushes.
- Coached new hires on POS operations and cash handling procedures, reducing register errors during shifts.
- Built weekly labor forecast using historical covers and sales patterns to control overtime costs.
