Gail Parmer

Compassionate and highly experienced Healthcare Professional with 20+ years of experience in patient enrollment, insurance verification, billing, eligibility review, and customer service. Known for delivering exceptional patient experiences, maintaining strict accuracy, and supporting busy medical offices with professionalism and efficiency. Adept at managing check-in/check-out, handling sensitive information, resolving complex issues, and ensuring smooth daily operations in fast-paced healthcare environments.

Billing & Enrollment Specialist II - Humana - Louisville, KY

(2000-07 - 2025-11)

• Verified patient eligibility using LNET, Paid, Felix, and CMS systems.
• Processed POA forms, legal documents, disenrollments, and cancellations with precision.
• Resolved Auto Enrollment and POS Facilitated Enrollment pends and critical errors.
• Maintained 98%+ production quality with minimal errors.
• Supported Prescription Drug Event reporting, contributing to a $3M reduction in departmental spending.
• Served as SME and trained new associates on enrollment processes and error resolution.

LNET Integrated Enrollment Specialist - Humana - Louisville, KY

(2013-12 - 2017-05)

• Educated beneficiaries on the Limited Income Newly Eligible Transition Program (LNET).
• Managed 100+ calls daily with 100% call quality.
• Resolved claims issues and ensured immediate prescription drug coverage.
• Documented billing, collections, and patient information with zero errors.

Cashier / Closing Associate - Walmart - Louisville, KY

(2024-07 - 2025-12)

• Delivered friendly, efficient service in a high-traffic environment.
• Closed out self-checkout registers and balanced cash drawers accurately.
• Assisted with nightly closing procedures and policy compliance.
• Resolved customer concerns quickly and professionally.