Customer Service Representative - Graham Personnel Services - Greensboro, NC
(2025-07)
- Assisted customers with inquiries and resolved issues promptly.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Human Resources Assistant - Duke University - Durham, NC
(2022-09 - 2025-07)
- Assisted in onboarding new employees by preparing orientation materials and conducting initial training sessions.
- Supported performance appraisal processes by collecting feedback and organizing evaluation documentation for management review.
- Managed confidential employee records, safeguarding personal and professional information.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Prepare and submit visa applications and supporting documents accurately.
- Stay updated on changes in immigration laws and regulations.
- Maintain accurate records and update application statuses in the system.
Staff Assistant - Duke University - Durham, NC
(2006-04 - 2022-09)
- Managed scheduling and calendar coordination for senior management, ensuring optimal time allocation.
- Assisted in budget tracking and expense reporting, ensuring adherence to financial guidelines.
- Facilitated communication between departments, enhancing collaboration on projects and initiatives.
- Organized company events and meetings, managing logistics to ensure successful execution.
- Maintained professional demeanor while managing multiple competing deadlines ensuring tasks were completed accurately and on time.
- Handled confidential documents with utmost discretion ensuring sensitive information remained secure at all times.
Executive Assistant - The University of North Carolina at Chapel Hill - Chapel Hill, NC
(2021-08 - 2022-08)
- Coordinated logistics for high-level events, ensuring seamless execution and stakeholder satisfaction.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
