Gary Friedman

Proven QA Leader | Ensuring Quality, Performance, and Efficiency in Complex Software Ecosystems. ISTQB Certified Senior Quality Assurance Engineer & Team Lead with extensive experience in technology and systems analysis, delivering outstanding results throughout the software development lifecycle. Expertise in full project management, manual testing, and software configuration management, strongly focusing on driving quality and performance.

Skilled in implementing Agile methodologies to optimize testing processes and enhance software quality, and proficient in Automated Testing Tools to improve testing efficiency. Known for strong analytical, technical, and leadership skills, consistently ensuring the success and efficiency of teams in dynamic, fast-paced environments.

SiriusXM - New York, NY

(2011-10 - 2025-03)

• Spearheaded QA initiatives for the Subscriber Management System (SMS) and Web Commerce projects, driving subscription conversion rate increases and revenue growth through enhancements in customer experience and enterprise efficiency.
• Aligned testing strategies with corporate objectives, ensuring seamless integration of Account Center (DE) for customers and Customer Service reps/live agents.
• Designed and executed robust, risk-based, and exploratory testing strategies, proactively identifying and addressing quality issues early in the SDLC, prioritizing efforts to meet project deadlines and maintain high software reliability.
• Optimized automation test stability by investigating failures, analyzing logs, identifying root causes, troubleshooting defects, and collaborating with developers to ensure timely resolutions.
• Led Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and hot fix testing, fostering a culture of collaboration and continuous improvement within cross-functional teams.
• Developed and maintained a QA knowledge base, including test data creation guides, testing URLs, and tool usage documentation, enhancing team efficiency and fostering continuous learning.
• Conducted comprehensive functional, regression, black-box, smoke, system, security, integration, browser compatibility, and cross-platform testing to ensure optimal performance across satellite and streaming services (audio, data, traffic and infotainment).
• Performed API and Web Service testing using AWS, Postman, Swagger, and SoapUI, ensuring backend functionality and data integrity.
• Executed cross-platform testing on desktop and mobile (Android/iOS) using Chrome, Firefox and Microsoft Edge to verify compatibility and performance.
• Led defect triage meetings and root cause analyses, streamlining defect management and resolution processes.
• Managed CI/CD deployments using Jenkins and GitHub, improving release efficiency for Angular and Microservices builds, ensuring seamless software delivery.
• Played a key role in the migration from Java JSP/Servlets to Microservices architecture with Spring Boot, improving system scalability and performance.
• Coordinated onshore and offshore QA teams, ensuring testing milestones were met while maintaining software quality standards.
• Partnered with business users to support UAT testing and production releases, ensuring system readiness and minimal disruptions.

Lot Manager/Technician - Volkswagen Dealership - Freehold, NJ

(2026-04)

• Keep the dealership lot clean, safe, and professionally presented.
• Organize and maintain new and pre-owned vehicle inventory.
• Move vehicles between departments and dealership locations as directed.
• Safely operate a variety of vehicles including cars with manual transmission.
• Receive, inspect, and check in incoming inventory.
• Install stock numbers, license plates, window stickers, and other required materials.
• Ensure vehicles are clean, fueled, charged, and front-line ready.
• Assist with dealer trades, customer deliveries, and vehicle staging.
• Coordinate with sales, service, detail, and management teams.
• Report inventory damage, missing keys, or location discrepancies immediately.
• Maintain a professional appearance and represent the dealership in a positive manner in a fast-paced sales environment.

Quality Assurance Analyst - PSE&G - Clark, NJ

Computer Specialist II - MTA - New York, NY

Bachelor of Science - Technological Design - State College of Construction Engineering