Gary Young

Workload Automation Analyst with 7 years of experience across mainframe, Linux, and Windows environments — 4 years managing BMC Control-M at Securian Financial and 3 years supporting Autosys batch operations at Northwestern University. Experienced in TSO/ISPF for mainframe job analysis, editing and manipulating JCL to resolve production failures, SLA management, escalation procedures, and thorough ServiceNow incident documentation. Works independently, communicates clearly under pressure, and is the person teams rely on when something goes wrong.

Available for permanent, contract, and contract-to-hire roles across all shifts.

Senior Analyst, Technology Operations — Data Center Operations at Securian Financial (2022-01 – Present)

Oversees Control-M batch scheduling across mainframe, Linux, and Windows — managing thousands of daily jobs for a wide range of business applications, from payroll and finance to data delivery and enterprise systems.

• Uses TSO/ISPF to analyze batch job status on the mainframe, identify issues, and determine appropriate response.

• Edits and manipulates JCL to resolve production failures, reviews failed steps for error information, processes requests submitted by application teams, and ensures compatibility with Control-M prior to execution.

• When jobs fail or go overdue, investigates using Control-M logs, output, and historical records to determine root cause — whether a job issue, server issue, system outage, or platform issue — then coordinates the right teams to restore production.

• Handles production incidents on shift: assesses scope, identifies job and server ownership, determines outage type, and decides who to call — escalating to job owner, server owner, manager, scheduler, or major incident team as warranted.

• Supports and maintains Globalscape EFT Managed File Transfer operations on AWS — leading troubleshooting for SSH connection issues, PGP key validation, file access problems, orphan files, and failed logins while ensuring reliable file delivery.

• Processes the full daily production request queue via ServiceNow: OTOs, PCRs, EPCCs, MQ message operations (delete/move), and PGP file workflows.

• Performs file restores using Cohesity and validates downstream data delivery to dependent business processes.

• Improved the team's shift turnover process to ensure seamless handoff of information between shifts.

• Developed methods to identify potential major incidents earlier, enabling faster escalation and response.

• Documents all incidents thoroughly for shift turnover and post-incident review: initial issue, timeline, ownership determination, root cause, resolution, business impact, and watchpoints for future runs.

• Trains and supports new analysts on Control-M operations, JCL troubleshooting, MFT procedures, and escalation processes; creates documentation and workflows to improve team knowledge transfer.

• Manages Microsoft Teams communication channels and workflows that keep analysts, service owners, and business partners aligned during normal operations and active incidents.

• Covers on-call rotations every 5 weeks including overnight, weekend, and holiday shifts — taking full ownership of batch recovery and production stability through critical business cycle completion.

Monitored approximately 1,000 daily batch jobs using Autosys across HR, payroll, research computing, and enterprise university systems — maintaining SLA compliance on a 2-person team with 24/7 on-call every other week.

• Primary coordination point for production job failures — triaged issues, identified job and system ownership, contacted the right teams, and drove incidents to resolution with thorough shift turnover documentation.

• Managed SSL certificate lifecycle for centrally managed university servers — requesting, renewing, and revoking certificates through Sectigo/InCommon in coordination with domain owners.

• Participated in IT audits related to secure and reliable processing of IT operations, providing documentation and operational records to support compliance requirements.

• Supported production upgrades and cutovers; maintained incident histories for ongoing compliance and audit readiness.

Supported IT procurement, project scheduling, and cross-departmental coordination — building a working understanding of how IT teams are structured and how they depend on one another.

IT Purchasing Associate at Northwestern University (2015-06 – 2017-05)

Managed hardware and software purchasing from requisition through delivery, maintaining vendor relationships and asset tracking in close collaboration with finance and IT teams.

Bachelor of Arts in Psychology – Saint Ambrose University (2014)