Senior Analyst, Technology Operations — Data Center Operations at Securian Financial (2022-01 – Present)
Oversees Control-M batch scheduling across mainframe, Linux, and Windows — managing thousands of daily jobs for a wide range of business applications, from payroll and finance to data delivery and enterprise systems.
- Uses TSO/ISPF to analyze batch job status on the mainframe, identify issues, and determine appropriate response.
- Edits and manipulates JCL to resolve production failures, reviews failed steps for error information, processes requests submitted by application teams, and ensures compatibility with Control-M prior to execution.
- When jobs fail or go overdue, investigates using Control-M logs, output, and historical records to determine root cause — whether a job issue, server issue, system outage, or platform issue — then coordinates the right teams to restore production.
- Handles production incidents on shift: assesses scope, identifies job and server ownership, determines outage type, and decides who to call — escalating to job owner, server owner, manager, scheduler, or major incident team as warranted.
- Supports and maintains Globalscape EFT Managed File Transfer operations on AWS — leading troubleshooting for SSH connection issues, PGP key validation, file access problems, orphan files, and failed logins while ensuring reliable file delivery.
- Processes the full daily production request queue via ServiceNow: OTOs, PCRs, EPCCs, MQ message operations (delete/move), and PGP file workflows.
- Performs file restores using Cohesity and validates downstream data delivery to dependent business processes.
- Improved the team's shift turnover process to ensure seamless handoff of information between shifts.
- Developed methods to identify potential major incidents earlier, enabling faster escalation and response.
- Documents all incidents thoroughly for shift turnover and post-incident review: initial issue, timeline, ownership determination, root cause, resolution, business impact, and watchpoints for future runs.
- Trains and supports new analysts on Control-M operations, JCL troubleshooting, MFT procedures, and escalation processes; creates documentation and workflows to improve team knowledge transfer.
- Manages Microsoft Teams communication channels and workflows that keep analysts, service owners, and business partners aligned during normal operations and active incidents.
- Covers on-call rotations every 5 weeks including overnight, weekend, and holiday shifts — taking full ownership of batch recovery and production stability through critical business cycle completion.
Quality Control Analyst — Cyber Infrastructure at Northwestern University (2018-07 – 2021-10)
Monitored approximately 1,000 daily batch jobs using Autosys across HR, payroll, research computing, and enterprise university systems — maintaining SLA compliance on a 2-person team with 24/7 on-call every other week.
- Primary coordination point for production job failures — triaged issues, identified job and system ownership, contacted the right teams, and drove incidents to resolution with thorough shift turnover documentation.
- Managed SSL certificate lifecycle for centrally managed university servers — requesting, renewing, and revoking certificates through Sectigo/InCommon in coordination with domain owners.
- Participated in IT audits related to secure and reliable processing of IT operations, providing documentation and operational records to support compliance requirements.
- Supported production upgrades and cutovers; maintained incident histories for ongoing compliance and audit readiness.
Administrative Assistant — IT Department at Northwestern University (2017-05 – 2018-08)
Supported IT procurement, project scheduling, and cross-departmental coordination — building a working understanding of how IT teams are structured and how they depend on one another.
IT Purchasing Associate at Northwestern University (2015-06 – 2017-05)
Managed hardware and software purchasing from requisition through delivery, maintaining vendor relationships and asset tracking in close collaboration with finance and IT teams.
