Gayatri Wagh
Remote Customer Support and Operations
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About
Application support professional with 5+ years of experience resolving user issues, maintaining business systems, and creating clear documentation. Skilled in troubleshooting, coordinating with business users and technical teams, and following established processes. Seeking to bring these transferable skills to a remote customer support or operations role at Amazon.
Experience
Teamcenter Application Consultant - Tata Consultancy Services
(2022-10 - 2026-08)
Client assignments: Xerox Corporation, March 2025 - August 2026; Cruise LLC, October 2022 - February 2025
- Provided production application support, investigated reported problems, and worked with business users and technical teams to resolve issues.
- Created user manuals and training documentation to help users navigate applications and follow business processes.
- Coordinated with developers and cross-functional teams on enhancements, testing, and issue resolution.
- Monitored application environments, user access, and system health to support reliable daily operations.
- Tested system changes, analyzed defects, and supported user acceptance testing before production deployment.
- Supported data migration and database cloning with attention to data consistency and integrity.
- Configured Microsoft Office Online and Google Suite integrations for document collaboration.
Teamcenter Consultant - Siemens Industry Software Pvt. Ltd. - Pune, India
(2011 - 2012)
- Maintained development and testing environments and provided administrative support to technical teams.
- Installed software patches and managed configuration deployments to support testing and issue resolution.
- Completed six months of structured Teamcenter training through the Genesis program.
Education
Computer Technology - K.K. Wagh Women's College, Nashik, Pune University
