Busser/ Food Runner - Desplosto - Manhattan, NY
(2014-03 - 2016-09)
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Inventoried and restocked items throughout day.
Server/Bartender - Press Lounge Inc. - Manhattan, NY
(2017-04 - 2019-08)
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server - Cipriani - New York, NY
(2019-02 - 2019-08)
- Displayed enthusiasm and knowledge about the menu and products.
- Set dining tables according to type of event and service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server/bartender, Customer Service Rep, Front of House Manager - Fogo De Chao - Queens, NY
(2022-11 - 2024-04)
- Handles customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintain a strong focus on delivering exceptional customer service while also considering the well-being and satisfaction of employees.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Ability to understand and empathize with both employees and customers, leading to improved satisfaction and retention.
Server - Peak With Priceless - Manhattan, NY
(2024-10)
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Communicated effectively with kitchen staff to coordinate timely food delivery and order accuracy.
- Managed cash register operations, processing transactions accurately and efficiently.
- Assisted in training new servers on menu items and service protocols to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Upsold daily specials and promotions, contributing to increased sales and customer satisfaction.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills in high-pressure situations.
