Veteran Service Representative - Kenosha Veteran Service - Kenosha, WI
(2021-01 - 2023-12)
- Delivered exceptional service while helping veterans and their families in obtaining local, state, and federal benefits, serving as an advocate throughout the claims process.
- Helped complete, file, and track VA benefits claims for disability, pension, and education, and counseled veterans and their dependents on eligibility for benefits.
Ward Clerk, Unit Secretary - Substance Abuse - Captain James A. Lovell FHCC - North Chicago VA Hospital - North Chicago, IL
(2016-01 - 2019-12)
- Received and processed new admissions to the inpatient unit (ATP, B-11), answered telephones in a professional manner, and received and provided messages for staff members.
- Filed, copied, and retrieved medical records as needed, assembled patient charts, and inserted required forms upon admission in the correct sequential order.
- Ensured that required forms were complete and signed by the physician or nursing staff, as necessary.
- Prepared patient charts for surgery, ensuring that the preoperative checklist was current and that the appropriate consents had been signed and witnessed.
- Ordered and inventoried medical supplies on a regular basis.
- Made appointments for discharged and transferred patients to home or another facility.
Ward Clerk, Unit Secretary - PTSD - Substance Abuse - Captain James A. Lovell FHCC - North Chicago VA Hospital - North Chicago, IL
(2014-01 - 2017-12)
Supported the unit with 26 years of administrative experience and medical terminology, along with 16 years of direct patient care.
- Received and admitted new veterans to the PTSD unit, transferred and discharged veterans as appropriate, and made, canceled, and coordinated appointments for veterans within the hospital and with outside vendors.
- Consulted with Dr. Anthony Peterson (Section Chief of PTSD Program), Ms. Karen Paddock (PTSD Clinical Coordinator), and Rehab Techs on veteran- and program-related issues and safety concerns.
- Proactively monitored the PTSD Unit daily for safety and health issues and reported findings to the proper authorities.
Ward Clerk, Unit Secretary - Intensive Care Unit - Captain James A. Lovell FHCC - North Chicago VA Hospital - North Chicago, IL
(2010-01 - 2014-12)
- Received and processed new admissions within the Intensive Care Unit (ICU), delivered exceptional service while answering telephones in a professional manner, and received and provided messages for staff members.
- Filed, copied, and retrieved medical records as needed, and assembled patient charts and inserted required forms upon admission in the correct sequential order.
- Ensured that required forms were complete and signed by the physician or nursing staff, as necessary.
- Prepared patient charts for surgery, ensuring that the pre-operative checklist was current and that the appropriate consents had been signed and witnessed, and ordered and inventoried medical supplies on a regular basis.
- Made appointments for discharged and transferred patients to home or another facility.
Psychiatric Nurse Assistant - Captain James A. Lovell FHCC - North Chicago VA Hospital - North Chicago, IL
(2004-01 - 2010-12)
- Served as a Psychiatric Nurse Assistant, monitoring and ensuring safety for all Navy personnel, veterans, Armed Forces spouses, dependents, and staff members.
- Proactively monitored patients' daily activities for health and safety, and took and recorded patients' vital signs daily, reporting any abnormal results to nursing staff immediately.
- Collected lab specimens, delivering them to the laboratory in a timely manner, and all STAT lab specimens immediately, ensuring that all specimens were labeled correctly.
- Assisted physicians with intake examinations and monitored patients for abusive and unpredictable behavior. Transported and assisted patients for ECT exams/procedures and to all other exam locations.
- Conducted group meetings to address social and personal issues and assisted patients with transitional needs, including discharges and transfers.
- Provided 1:1 assistance for patients who required close observation around the clock.
- Requested and ordered ADI and supplies for patients' needs on an ongoing basis, as well as special equipment if necessary. Assisted nursing staff with patients experiencing an emergency crisis.
