Computer & telecoms specialist
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Experienced Computer & Telecoms Technician with 18+ years of expertise in RoIP/VoIP networks, VSAT systems, and electronic manufacturing. Bilingual (English/Spanish) with a proven track record of customer service excellence, technical problem-solving, and project management. Skilled at conflict resolution, data analysis, and process optimization, with a focus on delivering results that enhance efficiency and reduce costs
Customer Service Representative (Tier-1)
Abeka Orders Representative | AnswerNet (Remote)
2023– 2024
· Provided first-line customer support for curriculum orders, including books and video setups.
· Acted as a Spanish-language interpreter to assist Latino clients with purchases,
setup, and missing items.
· Openedaccounts and supported users in resetting login credentials.
Claims Processor (Tier-1)
OurFlorida.com Rent and Utilities Assistance | AppleOne-MCI BPO (Remote)
2021– 2022
· Guided clients through rent and utility claims, offering first-tier support and
Spanish-language interpretation.
· Openedaccounts for new users and ensured accuracy in claims processing.
Hightel, Inc. (San Juan, PR)
2018– 2019
· Deployed Cat5e & Cat6 cabling, network switching, and retail store digital price systems.
· Played a key role in a $200k carrier crossover project, completing it on time and within budget.
IT Consultant and Technician (Freelance)
2019– Present
· Savedclients up to $60k through cost-effective consulting on extended warranties and SLA processes.
· Improved hardware and software investment strategies for private clients and small businesses.
· General Radiotelephone Operator License (GROL), AIA Elkins Testing Institute,
2007
· Certified Master State & Local Government Innovator, American City & Council
Webinar, 2010
Technology in Electronic & Computer Security
Huertas Junior College (Caguas, PR) | 2006
· Designed a project draft for the institution's upcoming "Cyber-Sentinel" wireless security system
