Norges Rodriguez

I am a Computer and Network Engineer with 10 years of experience in IT infrastructure, networking, and media technology systems. I hold a Bachelor’s degree in Electronics and Telecommunications (Class of 2011) and have a strong background in installing, configuring, and maintaining hardware and software to ensure seamless operations in broadcast and digital media environments.

With expertise in Mac, Windows, and Linux operating systems, as well as IT Service Management (ITSM) tools like Jira Service Management, I excel in troubleshooting complex software, network, and hardware issues. My experience includes working with editing, transcoding, graphics, and audio systems, ensuring optimal performance for media production teams.

I am passionate about optimizing IT environments to support high-quality content creation and efficient network operations. My goal is to contribute to a dynamic team where I can apply my technical expertise to maintain and enhance robust computer and network systems.

I have 10 years of experience as a Computer and Network Engineer, working in both public and private sectors.

Professional Experience

• 2011 – 2017: Computer Engineer | Public Sector, Cuba

Worked as a Computer Engineer in the public sector, specializing in network administration, IT infrastructure, and system maintenance. Responsibilities included:

• Designing, configuring, and maintaining local and wide-area networks (LAN/WAN).
• Troubleshooting and optimizing network performance and security.
• Managing server infrastructure, virtualization, and cloud-based systems.
• Providing technical support for end-users and ensuring system reliability.
• Implementing network security protocols and firewall configurations.
• 2017 – Present: Independent Network Engineer | United States

Since moving to the U.S., I have worked as an independent Network Engineer, running a family business that provides IT services to various clients, including retail stores, hospitals, and businesses. My role involves:

• Setting up and managing network infrastructure for clients.
• Configuring and maintaining routers, switches, firewalls, and VPNs.
• Providing technical support for hardware, software, and security systems.
• Installing and troubleshooting POS systems, surveillance cameras, and IT equipment for commercial clients.
• Ensuring network reliability, security, and performance optimization.

My expertise includes working with Windows, macOS, Linux, IT Service Management (ITSM) tools, and a broad range of networking technologies. I am passionate about problem-solving, IT security, and optimizing infrastructure to support business operations efficiently.

I hold a Bachelor’s degree in Electronics and Telecommunications from the Universidad de Oriente in Santiago de Cuba, which I completed in 2011. My academic background provided me with a strong foundation in network engineering, IT infrastructure, and system administration. Throughout my studies, I gained expertise in network design, troubleshooting, and telecommunications systems, which have been essential in my professional career.

Additionally, I have continuously expanded my knowledge through hands-on experience and independent learning in areas such as network security, cloud computing, and IT service management.