Geraldine R.Pleasant

Healthcare professional with experience supporting revenue cycle operations, insurance verification, patient registration, pre-authorizations, and account accuracy within Northside Hospital.

Current Northside

Hospital team member with hands-on experience supporting patient access and revenue cycle operations. Currently completing Medical Billing and Coding studies with coursework in ICD-10-CM, ICD-10-PCS, CPT coding, reimbursement methodologies, and medical terminology. Strong analytical, communication, and problem-solving skills with a proven ability to manage detailed information, maintain data accuracy, and support compliance initiatives.

Seeking to contribute to Revenue Integrity through coding, auditing, charge capture, and revenue cycle support.

Pre-Registration Representative I at Northside Hospital (2024-08 – Present)

• Verify insurance eligibility, benefits, and authorization requirements to support accurate reimbursement and reduce claim denials.

• Review patient accounts for demographic, insurance, and financial accuracy prior to service.

• Perform detailed account research and resolve discrepancies affecting revenue cycle processes.

• Collect and validate data from multiple systems while maintaining HIPAA compliance.

• Collaborate with clinical departments, scheduling teams, and payers to ensure account readiness and billing accuracy.

• Support revenue integrity efforts through accurate documentation, account maintenance, and error prevention.

• Utilize MMX and STAR systems to maintain data quality and support efficient workflow processes.

• Communicate complex insurance and financial information clearly to patients and internal stakeholders.

• Managed business operations, billing, customer accounts, documentation, revenue tracking, and client record maintenance.

• Processed transactions accurately, maintained regulatory compliance, handled sensitive data, and resolved account discrepancies.

• Trained employees, maintained documentation standards, managed reporting, and ensured compliance with company procedures.

• Maintained records, processed applications, performed data entry, and ensured accuracy in documentation and transactions.

Medical Billing & Coding (CPC) in Medical Billing & Coding – DeVry University (2026)