Geraldine Rossi

Versatile director of operations with strong team building skills. Dynamic customer service management. Streamline workflow to reduce cost. Ability to innovate strategies to improve customer loyalty by 100%

Warehouse Coordinator - Boscovs - Moorestown, NJ

(2026-03)

• Coordinate receiving, shipping and storage of products
• Allocate resources to meet operational demands efficiently
• Train and supervise staff on safety protocol and procedures
• Perform metrics to prevent company loss

Senior Account Manager - Acosta Group - Jacksonville, FL

(2021-04 - 2026-12)

• Collaborated with cross-functional teams including customer service, warehouse, and purchasing departments to resolve complex return cases efficiently
• Implemented improvements in the return process that resulted in a 89% reduction in processing time
• Performed regular audits of return processes to ensure compliance with company policies and procedures
• Collaborated with the quality control team to identify trends in product returns and implement preventive measures

Dr. McGunnigle Chiropractic - Haddon Heights, NJ

(2021-04 - 2023-12)

• Build and maintain customer relations
• Managed case files, ensuring all necessary documentation is organized and easily accessible
• Reviewed medical records, police reports, and other relevant documents to identify key facts and build strong cases
• Drafted settlement demand letters outlining the client's injuries, damages incurred, and requested compensation amount

Director of Operations - Hamilton Health Fitness/Project Pilates - Jersey City, NJ

(2014-04 - 2021-04)

• Managed vendor relationships and negotiated contracts to optimize pricing and service levels
• Implemented safety protocols and training programs that resulted in a 100% decrease in workplace accidents
• Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
• Implemented employee recognition programs that increased employee morale by 100%

POOL AND SPA - CERTIFIED POOL AND SPA OPERATOR - MIKE RUGVIO SCHOOL OF TRAINING (2018-04 - 2019-05)

Accounting - COMPTROLLER - RUTGERS (2013-02 - 2014-01)

High School Diploma - Cherry Hill High West (1992-09 - 1996-08)