Shan Mungin
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About
High-impact professional with diverse experience in deadlines, critical thinking, problem solving and operations. Outstanding customer service and organizational skills. Recognized for a commitment to team excellence. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Experience
Receptionist at United Health Systems (2021-01 – Present)
Health Information Management clerk at United Health Systems (2021-01 – Present)
Modivcare (2019-01 – 2020-12)
Effective communication with staff/management to ensure customer satisfaction
- Provided superior customer service
- Revised and updated transportation request
Customer Service at 1st Step Staffing
- Effective communication with staff/management to ensure customer satisfaction
- Provided superior customer service
- Revised and updated accounts as needed
Customer Service Representative at Synnex Corporation (2015-01 – 2016-12)
- Maintained quotas based on assigned goals
- Lead development of new and existing customers
- Effective communication with staff/management to ensure customer satisfaction
- Provided superior customer service
- Revised and updated accounts as needed
Resident Assistant at Albany State University (2011-01 – 2011-12)
- Facilitated the social, academic and personal adjustment of students to the residence hall
- Developed a sense of community amongst residents
- Served as a positive role model to residents and peer staff members
- Enforced rules and policies of housing and dining services
- Liaison between residents and the University administration
