Shan Mungin

High-impact professional with diverse experience in deadlines, critical thinking, problem solving and operations. Outstanding customer service and organizational skills. Recognized for a commitment to team excellence. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Receptionist at United Health Systems (2021-01 – Present)

Health Information Management clerk at United Health Systems (2021-01 – Present)

Modivcare (2019-01 – 2020-12)

Effective communication with staff/management to ensure customer satisfaction

• Provided superior customer service
• Revised and updated transportation request

Customer Service at 1st Step Staffing

• Effective communication with staff/management to ensure customer satisfaction
• Provided superior customer service
• Revised and updated accounts as needed

Customer Service Representative at Synnex Corporation (2015-01 – 2016-12)

• Maintained quotas based on assigned goals
• Lead development of new and existing customers
• Effective communication with staff/management to ensure customer satisfaction
• Provided superior customer service
• Revised and updated accounts as needed

Resident Assistant at Albany State University (2011-01 – 2011-12)

• Facilitated the social, academic and personal adjustment of students to the residence hall
• Developed a sense of community amongst residents
• Served as a positive role model to residents and peer staff members
• Enforced rules and policies of housing and dining services
• Liaison between residents and the University administration