Getachew Tolosa

Answered an average of 50 customer inquiries daily and resolved issues within an average response time of under 5 minutes. Processed cash, credit, debit, and mobile transactions accurately using POS systems. Provided product information and guidance to an average of 30 customers daily, helping them make informed purchase decisions.

Customer Service Representative / Cashier - Extra-OIL Company - Berkeley, CA

(2024-01 - 2025-06)

• Answered an average of 50 customer inquiries daily and resolved issues within an average response time of under 5 minutes.
• Processed cash, credit, debit, and mobile transactions accurately using POS systems.
• Provided product information and guidance to an average of 30 customers daily, helping them make informed purchase decisions.
• Reconciled and reported daily cash transactions totaling over $1,000 to maintain accurate financial records.
• Verified pricing and accuracy of 50+ merchandise displays for electronics products.
• Adhered to company protocols for handling customer inquiries, ensuring a satisfaction rate of over 95% in service quality.
• Worked with a team of 5 to address and resolve over 100 customer service inquiries daily in a fast-paced environment.
• Responded to changing customer needs by resolving inquiries in real-time, resulting in a 20% increase in customer satisfaction ratings.

Aircraft Fueling Agent - Swissport - Oakland, CA

(2023-02 - 2024-01)

• Safely fueled commercial aircraft following FAA regulations and company procedures.
• Collaborated with flight crews on over 50 flights to ensure on-time departures.
• Maintained accurate fueling records for over 100 aircraft and operational documentation using company-specific tracking systems.
• Conducted weekly inspections of fueling equipment, identifying and reporting maintenance issues using diagnostic tools.
• Followed hazardous material handling and workplace safety procedures, complying with OSHA regulations and reducing workplace incidents by promoting best practices.
• Completed 50+ customer service requests daily under tight deadlines, ensuring accuracy in data entry and compliance with company policies.

Information Technology Support - Calbright College (2026-07)