Giacinta Eugenie

I am a Bachelor of Economics graduate with a strong passion for Human Resources, currently working as a Human Capital Business Partner at Bank Muamalat Indonesia. I support business growth through effective manpower planning and talent management within the banking industry. I have a proven ability to ensure the fulfillment of key roles, including Relationship Managers (Funding, Consumer, Priority, SME), Customer Service, Tellers, and Branch Managers, in alignment with organizational needs.

Human Capital Business Partner (HCBP) at Bank Muamalat Indonesia (2024-06 – Present)

• Ensure fulfillment of Manpower Planning (MPP) across key roles: Relationship Managers (Funding, Consumer, Priority, SME), Customer Service, Tellers, and Branch Managers.
• Monitor and evaluate employee performance through KPI analysis to ensure alignment with business targets.
• Conduct recruitment interviews and provide candidate assessments for hiring decisions (for internal & external candidates).
• Identify high-potential employees and support leadership development initiatives.
• Build and maintain a strong talent pipeline to ensure business continuity.
• Support managers in managing underperformance and implementing Performance Improvement Plans (PIP).
• Manage employee relations issues and provide guidance on disciplinary actions.

HC Governance Support at Bank Muamalat Indonesia (2022-09 – 2024-06)

• Assisted in drafting employee policies and procedures.
• Supported the documentation and filing of policies and procedures in both hard copy and soft copy formats.
• Supported the implementation of programs and activities organized by the HC Governance Division.
• Responded to employee inquiries regarding employee benefits and HC related benefits.
• Registered new employees for company insurance programs.

Membership Admin at Asuransi Astra Buana (2019-02 – 2022-02)

• Handling questions, information requests and complains regarding membership.
• Processing membership applications, renewals and termination as requested by clients and according to TC.
• Maintaining and updating membership records.
• Provide and maintained data related to employees insurance history.
• Ensured accurate tracking of insurance enrollment, claims, and coverage history for employees.

HRD & GA Staff at PT Hanindo (2017-12 – 2019-01)

• Managed employee attendance records.
• Registered employees for health insurance and BPJS.
• Processed payroll, overtime, and employee benefits.
• Handled routine procurement and ordering of office supplies and operational assets.
• Maintained company assets
• Organize office events & gatherings

Bachelor's Degree in Economics – Unisadhuguna Business School (2014 – 2018)