Human Resources Business Partner - General Dynamic Land Systems - Killeen
(2023-08)
Serve as HR Business Partner and trusted advisor to leaders supporting 600+ employees, providing strategic and day-to-day guidance across the employee lifecycle, including onboarding, employee relations, performance management, compliance, policy guidance, and workforce changes.
- Lead talent planning, succession planning, and workforce development initiatives to strengthen leadership readiness, employee growth, and long-term organizational capability.
- Advise managers on employee relations matters, ensuring fair and consistent application of policies
- Drive performance management processes, including goal setting, reviews, and development planning
- Analyze HR metrics and employment trends to deliver data-driven recommendations that improve workforce planning, employee experience, and HR program effectiveness.
- Support organizational change initiatives, including restructures and cultural transformation efforts
- Collaborate with Talent Acquisition to support hiring strategies and onboarding programs
- Supported business units with end-to-end HR services, including recruitment, employee relations, and compliance
- Implemented performance management frameworks to improve employee productivity and accountability
- Conducted investigations and resolved workplace conflicts in alignment with company policies
- Delivered training programs on leadership development and compliance topics
- Assisted in compensation reviews and benefits administration
Fiduciary Service Team Lead - Family Eldercare
(2019-05 - 2023-08)
- Served as a Fiduciary Service Team Lead for Family Eldercare.
- Provided leadership support to the Guardianship Estates team by overseeing all benefits and fiduciary services provided for guardianship clients, while also supervising and supporting the finance, benefits, and estates teams.
- Assisted Estates Manager with data management and grants reporting.
- Supervised and led team to ensure compliance, efficiency, and quality administration of accounts.
- Coordinated with third-party vendors and consultants to ensure the quality and efficiency of the delivery of our benefit programs.
- Led Medicaid process for Guardianship clients; including applications, renewals, and proper documentation to ensure no disruption in service.
- Managed risk by effectively completing internal compliance and administrative duties such as cash management, file secure documentation, workflows, and regulatory reviews.
- Managed the Estates Team to establish budgets, bank accounts, and other services required to manage financial services for over 350 clients.
- Maximized knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Prepared and conducted improvement plans, introductory, and annual performance evaluations.
- Provided ongoing training support and job-specific orientation to new assigned team members.
- Oversaw the administration, implementation, and monitoring of benefits and compensation policies, procedures, practices, and programs.
- Assisted in reviewing new and revised job descriptions and made recommendations to hiring managers on appropriate content.
- Served as primary contact for plan vendors and third-party administrators.
- Supported HRIS/database transition by developing procedures to convert 350+ paper files into Apricot electronic records, improving data accuracy, documentation, compliance, and HR process efficiency during system migration.
Disability Specialist I - HHSC/Disability Determination Services
(2018-07 - 2019-04)
- Served as a Claim Examiner II for Disability Determination Services.
- Assisted with deciding claims for Social Security Administration.
- Applied the SSA Sequential Evaluation Examinations process to determine whether a claimant is disabled.
- Prepared a detailed analysis of the cumulative effect of all medically determined physical and mental impairments.
- Assisted and delivered on client-specific metrics and requirements on an ongoing monthly basis while maintaining high file-quality audit scores.
- Developed complete claimant vocational profile for adults.
- Created forms, letters, and supporting materials required to document (ADA) disability decisions.
- Identified and reported for investigation cases involving potential fraud.
- Established standard for customer-focused communication and coordination within areas of responsibility and with all internal and external associates and customers.
Texas Work Advisor II - Texas Health and Human Service Commission
(2013-10 - 2018-06)
- Served as a Social Worker for Texas Health and Human Service Commission.
- Assisted with providing state benefits across the state of Texas.
- Performed routine eligibility determinations for social services programs.
- Processed anywhere from 15-20 cases per day from Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Family (TANF), Children/Adult Medicaid, and Medical Share Cost Program.
- Reviewed eligibility files, interviewed clients, documented client information, determined benefits and requirements.
- Developed, monitored, reviewed, and communicated case status and changes to clients, their families, or authorized representatives.
- Conducted entry-level investigations of suspected welfare fraud and violations of law regarding any state programs.
- Knowledgeable of state and federal programs eligibility guidelines, regulations, and policies of the social service eligibility requirement.
- Skilled in interviewing, conducting individual needs assessments, and in operating computers and applicable computer software.
- Referred clients to community resources such as free Health care programs, medical clinics, and government programs for disabled individuals.
Senior HR Supervisor/S-1 NCOIC - Warrior Transition Battalion
(2008-01 - 2013-05)
- Served as a Senior Human Resources Sergeant for 1st Battalion, Warrior Transition Brigade.
- Assisted with supervising and management of planning and directing all HR competencies.
- Managed over 1250 medical and mandatory appointments for Soldiers resulting in a 98% success rate.
- Partnered with executive staff; developed holistic/tactical solutions and HR systems alignment for key business strategies.
- Structured and implemented an innovative database to track, allocate and integrate program requirement tasks and work units leading to increased efficiency.
- Managed the company training function using internal resources and outside consultants (including management training, new employee orientation/training, respect, and ongoing employee development).
- Scheduled and organized weekly briefings and monthly Committee meetings for the Battalion Command Group.
- Improved transmittal time for management to utilize the military database for positioning new Soldiers and civilians on the battalion programs.
- Maintained the Equal Opportunity Program and Sexual Harassment/Response Prevention program resulting in 100% of the battalion trained with zero related incidents.
- Managed and trained a six-person HR team processing personnel actions, leave records, evaluations, and military pay with 100% accuracy, supporting payroll-related documentation and compliance.
- Enforced strict accountability of all administrative documents within headquarter command units.
Human Resources Specialist - 720th Military Police Battalion
(2004-11 - 2008-01)
- Served as a Human Resources Specialist for 720th Military Police Battalion, 89th Military Police Brigade.
- Advised the Battalion Command Group on all aspects of administrative operations.
- Assisted in managing and supervising four company orderly rooms, maintained principal oversight of processing electronic position descriptions status changes and other human resources requirements.
- Managed Electronic Military Personnel Office (Emilpo) database integrity and equipment valued $150K + during transition from all military workforces.
- Maintained company's manpower above 98% in support of forward deployed operations.
- Recruited to provide strategic planning and HR leadership to support company growth and ensure HR programs and procedures were aligned with company's mission, vision, and goal.
- Provided advice and guidance on complex problems and management advisory on hiring.
- Processed electronic position descriptions, status changes, and other human resources requirements on a regular basis.
