Gideon Hall

Technical Program Leader with a proven track record of transforming businesses through strategic execution, digital innovation, and enterprise-scale change. Enterprise program and portfolio executive with 29 years of leadership experience spanning the U.S. Air Force and JPMorgan Chase.

Drives strategy, portfolio governance, digital modernization, and organizational transformation across complex financial services and defense environments. Recognized for aligning executive priorities, investment roadmaps, risk controls, and delivery organizations to achieve measurable business outcomes, operational resilience, and sustainable growth.

SaaS Intelligence Program Lead | Principal Manager at JPMorgan Chase & Co. (2024-06 – Present)

• Lead enterprise portfolio governance across cybersecurity, product, architecture, risk, audit and engineering functions, aligning execution with Operating Committee objectives and regulatory commitments.
• Set strategy and direct execution for three security platform services; developed an investment roadmap to scale monitoring across 100+ SaaS applications, balancing risk priorities, adoption and engineering capacity.
• Led operating-model transformation and self-service adoption, reducing onboarding processing from 72 hours to a 6-hour SLA and pre-engagement engineering effort from 2–3 hours to 30 minutes.
• Partner with product executives to resolve deployment barriers and advance adoption; established the SaaS Security Governance Framework and minimum controls governing third-party integrations.
• Led regional resiliency validation for critical monitoring services, confirming seven-day failover operations and recovery within a documented 24-hour recovery time objective.

Technology Resiliency Program Lead | Principal Manager at JPMorgan Chase & Co. (2021-06 – 2024-06)

• Directed firmwide resiliency initiatives across Investment Banking, Markets, Wealth Management and corporate functions, aligning enterprise delivery around continuity of mission-critical services.
• Led modernization of enterprise systems of record supporting 5,000 applications; delivered the program 60 days ahead of schedule while strengthening transparency and executive risk visibility.
• Established portfolio governance, resource planning and executive reporting, integrating exception management and compensating controls to strengthen audit readiness and enterprise risk management.

Senior Program Director, International Affairs Plans & Engagements at United States Air Force (2019-07 – 2021-08)

• Led a multi-country program portfolio through 12 program managers, directing planning and assessment of strategic international affairs programs across 18 countries in the Middle East and Central and South Asia.
• Developed and coordinated organizational strategy and policy supporting U.S. strategic objectives; advised senior leaders on resource alignment and mission risk.
• Sustained mission coordination and program execution through pandemic operating changes using Microsoft Teams and Office tools.

Managing Director / Commanding Officer, Strategic Information Technology at United States Air Force (2017-07 – 2019-07)

• Directed a 169-person military, civilian and contractor organization through seven direct reports; established annual operating plans and oversaw operations and lifecycle sustainment for complex technology programs valued at $5.4B.
• Delivered a $4.25M secure voice network program on time and on budget in support of nuclear command, control and communications stakeholders.
• Achieved 99.9% IT availability for a $1.6B global architecture supporting senior U.S. government and defense leadership communications.
• Oversaw a $130M technology architecture supporting 22 specialized intelligence aircraft valued at $3.8B; advised senior stakeholders on migration risk, cost and benefits while sustaining mission operations.

Managing Director / Commanding Officer, Information Technology at United States Air Force (2015-06 – 2017-06)

• Directed an 89-person military, civilian and contractor organization, overseeing IT operations and project management for a $19.9M infrastructure supporting a $5.1B aircraft fleet.
• Led the parent organization’s first voice technology transformation among 11 organizations, generating $1.4M in savings; managed a $1.8M land mobile radio upgrade integrating military and community emergency communications.
• Served as primary customer interface and partnered with executive stakeholders and 60 customer groups to resolve security vulnerabilities, reducing cyber threats by 85%.

Program Director, Global Network Control Center Operations at United States Air Force (2012-08 – 2014-06)

• Directed a 107-person technical organization across three sites, providing 24/7 oversight of cloud services and intelligence capabilities supporting 58,000 users and more than 950 global sites.
• Transformed global service delivery through standardized tiered IT support and incident management for 180,000 C4I events; established an escalation matrix that informed stakeholders of critical issues in minutes rather than days.
• Directed geographically distributed help desk operations sustaining a 13-second average speed-to-answer for 56,000 customers; led an Agile team that reduced email bandwidth use by 70%.

Program Director, Engineering & Architecture at United States Air Force (2011-06 – 2012-08)

• Directed 17 civilian and contractor specialists responsible for engineering, architecture, regional standards and programming for U.S. Air Force European C4 systems serving 42,000 personnel.
• Developed the project to migrate a $168M network to cloud architecture and Microsoft Active Directory, aligning priorities across divisions and programs.
• Steered a $4.1M regional network migration plan that saved $3M; oversaw a $2.7M enterprise storage upgrade that increased average capacity by 300%.
• Modernized network boundaries at 11 sites, restoring compliance for 42,000 personnel; integrated requirements from multiple divisions, NATO and partners into policies, standards and programs.

Program Manager, IT Requirements, Plans & Programs at United States Air Force (2009-10 – 2010-06)

• Translated organizational guidance into plans and policy for strategic oversight of $505M in C4 assets across the U.S. Air Force European area of responsibility.
• Led communications support to 78 global support units and developed upgrade plans providing system-integration guidance to more than 140 local operational areas.

Program Manager, Space Warning Systems at United States Air Force (2006-05 – 2009-10)

• Led a 23-person technical team executing hardware and software installations on the $16B Space-Based Infrared System (SBIRS) program; directed more than 150 contractors supporting mission control and six relay station assets.
• Delivered a 123-day, $2.5M SBIRS upgrade—the largest in the weapon system’s history—strengthening the global ground station’s main processing unit.
• Prepared the ground station for its first Defense Support Program satellite launch, supporting flawless performance and on-station orbit ahead of schedule.

MS in Telecommunications Management – University of Maryland University College

BS in Information Systems Management – University of Maryland University College