Gina Ejiofor

Detail-oriented customer service and operations professional with experience in fleet management, client relations, and high-volume workflow coordination. Proven ability to manage logistics, resolve escalations, and support cross-functional teams while maintaining SLA compliance.

Program Specialist - Wheels, Inc - Alpharetta, GA

(2025-11 - 2026-04)

• Managed variable fleet operations using FleetView and internal systems, ensuring accurate vehicle setup, availability, and lifecycle tracking
• Coordinated preventative maintenance, repairs, and transportation logistics to maintain fleet readiness
• Resolved client escalations and collaborated cross-functionally to ensure SLA compliance and service quality
• Analyzed operational data, generated reports, and identified process improvements to reduce risk and increase efficiency

Last Mile Pool Specialist - Connect Search (Contract) - Alpharetta, GA

(2025-04 - 2025-11)

• Supported fleet operations by maintaining vehicle availability, tracking logistics, and coordinating service needs
• Assisted with maintenance scheduling, transportation coordination, and issue resolution to support client operations

Customer Service Coordinator - Ryder - Tucker, GA

(2022-02 - 2025-01)

• Served as central point of contact for shop operations, coordinating communication between customers, technicians, and management
• Coordinated scheduling, service updates, and workflow to maintain operational efficiency
• Processed invoices for inventory and repair services with accuracy and timeliness
• Maintained inventory, tracked stock levels, and managed repair and maintenance records
• Resolved customer inquiries and service issues, ensuring high client satisfaction and minimal workflow disruption

Tier 3 Help Desk Agent - Instacart - Remote

(2020-04 - 2022-01)

• Resolved complex customer and shopper issues via phone, chat, and email in a high-volume environment
• Utilized Ujet and Slack to troubleshoot and escalate technical and service-related concerns

Client Services Manager - Plaza Research - Atlanta, GA

(2018-08 - 2020-03)

• Served as primary point of contact for clients, managing communications and administrative processes
• Maintained accurate records, documentation, and office operations

Customer-facing roles in hospitality and retail environments, consistently delivering high-quality service, managing inventory, and supporting team operations.

Associate Degree - Radiography - South College