Gina Scott

Accomplished operations leader and customer service specialist with a strong background in client coordination, fast-paced logistics, and relationship management. Former business owner with proven expertise managing complex scheduling, processing high-volume financial transactions, and translating client needs into actionable service plans. Adept at navigating fast-paced, face-to-face service environments with the administrative precision and professional problem-solving required to maximize dealership CSI scores and workflow efficiency.

Business Owner / Director of Operations - INFINITI HUMAN SERVICES - Columbus, OH

(2009 - 2025)

• Served as the primary liaison for clients, staff, and external agencies, expertly assessing complex individual needs and translating them into customized service solutions.
• Coordinated daily high-volume logistics, scheduling, and dispatching personnel to meet strict timelines and service requirements.
• Managed all business financial administration, including payroll processing, tax form oversight, and maintaining highly accurate administrative logs.
• Diffused high-stress client and operational challenges using active listening and practical, real-time problem-solving to maintain high satisfaction rates.
• Ensured 100% regulatory compliance by continuously monitoring staff certifications, training, and background verifications.

High School Diploma