Kathryn Gooding

Operations and customer experience professional with 10+ years of experience managing schedules, coordinating workflows, supporting teams, resolving customer issues, and keeping day-to-day operations organized. Experienced in working across customers, technicians, vendors, parts teams, warranty providers, and management to keep complex processes moving. Strong communicator and problem solver seeking to bring these transferable skills into a corporate or office-based role.

Service Advisor at Charlotte Ski Boats (2024-06 – Present)

• Coordinate multiple service workflows simultaneously, balancing customer needs, schedules, staffing, parts availability, vendors, and completion deadlines.
• Serve as a primary customer contact, providing updates, explaining next steps, coordinating approvals, and resolving service concerns.
• Process and coordinate warranty claims and communicate with manufacturers and vendors to obtain information and resolve issues.
• Coordinate parts, outside vendors, and sublet work while tracking progress and following up to keep projects on schedule.
• Support technician workflow and daily operations by coordinating priorities, scheduling work, and helping ensure completed work is ready for delivery.
• Manage a high volume of competing administrative, customer-service, and operational responsibilities while maintaining consistent communication and follow-through.

Service Advisor at Randy Marion Subaru (2021-08 – 2024-06)

• Managed customer appointments and service workflows from initial intake through completion, coordinating communication between customers, technicians, parts, and management.
• Scheduled work, monitored repair progress, communicated timelines, and addressed customer questions and concerns throughout the process.
• Built long-term customer relationships through clear communication, organization, problem solving, and follow-through.
• Received multiple customer-service awards for customer satisfaction and service performance.

Leasing Consultant at Arium Emerald Isle (2018 – 2019)

• Managed leasing activities, resident relations, scheduling, and daily office operations.
• Assisted prospective residents through the leasing process and maintained professional customer relationships.

Service Advisor at Step One Automotive

• Supported scheduling, customer communication, repair coordination, and day-to-day workflow in a high-volume environment.

Service Advisor at Keffer Kia

• Coordinated appointments, customer communication, repair workflows, and daily service operations.
• Explained service needs and recommendations while maintaining organized follow-up with customers and internal teams.

Retail Store Manager / Market Training Manager → Sales Representative / Sales Lead at T-Mobile (2014-09 – 2017-04)

• Progressed through multiple roles of increasing responsibility, including Retail Store Manager, Market Training Manager, Sales Representative, and Sales Lead.
• Managed day-to-day store operations, customer experience, sales performance, inventory, and team support.
• Trained, coached, and mentored sales associates, helping team members improve performance and meet company expectations.
• Served as a keyholder and sales lead, supporting daily operations and assisting with team leadership.
• Consistently performed as a top sales representative and earned multiple awards for sales performance and customer service.
• Developed strong skills in customer relationship management, employee training, problem solving, and operational coordination.

Sales Associate / Keyholder at Cotton Kids Consignment (2011-12 – 2014-02)

• Supported daily retail operations, opened and closed the store, trained associates, priced merchandise, and assisted customers with consignment processes.

High School Diploma – Ponderosa High School