Clinical Director at The Recovery Village Salem (2025-09 – Present)
Provide clinical and operational leadership for a newly established 88-bed co-occurring substance use and mental health treatment facility providing medically managed detoxification and clinically managed residential services.
- Provide overall oversight and leadership of clinical programming, ensuring services align with organizational standards, regulatory requirements, evidence-based practices, and patient needs.
- Led development and implementation of the facility's clinical programming from start-up through operations, establishing workflows, clinical standards, treatment processes, and operational procedures.
- Supported state licensure and regulatory applications, helping establish the infrastructure required to launch a new behavioral health facility.
- Participated in the facility's initial Joint Commission survey and accreditation process, contributing to successful accreditation.
- Develop, implement, and monitor clinical and operational policies and procedures to promote consistency, safety, compliance, and quality of care.
- Provide clinical supervision, consultation, and performance guidance to multidisciplinary clinical staff.
- Lead multidisciplinary treatment team meetings, promoting coordinated care, clinical accountability, and effective decision-making.
- Develop and deliver training for multidisciplinary staff on clinical practices, workflows, policies, and patient care expectations.
- Serve as on-site administrator, providing leadership and operational decision-making across departments and responding to emerging clinical, staffing, and facility needs.
- Collaborate with medical, nursing, behavioral health, and administrative leadership to identify barriers to care and implement solutions.
- Monitor program operations and identify opportunities for continuous quality improvement, risk reduction, and process optimization.
- Support development of systems that promote regulatory compliance, documentation quality, patient safety, and consistent delivery of care.
Clinical Supervisor / Therapist at Mindful Mental and Behavioral Health (2025-01 – 2025-09)
- Provided clinical supervision to CSWAs, supporting development of clinical skills, ethical practice, documentation, and professional growth.
- Led group supervision and case consultation meetings focused on clinical decision-making, risk assessment, treatment planning, and complex cases.
- Contributed to program development and organizational improvement through development of policies and procedures.
- Provided individual and family therapy using evidence-based, trauma-informed approaches.
- Supported quality of clinical services through ongoing review of treatment approaches, documentation, and professional practice.
Team Leader / Clinical Supervisor at Windhorse Integrative Mental Health (2024-07 – 2025-01)
- Provided clinical supervision to CSWAs and supported ongoing professional development and clinical competency.
- Led multidisciplinary treatment teams serving individuals with severe and persistent mental illness.
- Facilitated treatment team meetings and promoted coordinated, client-centered care.
- Coordinated care with physicians, families, community providers, and other members of the treatment team.
- Guided staff through complex clinical situations, risk considerations, and barriers to community-based treatment.
- Supported clients in developing skills and systems necessary for successful community living.
- Promoted consistent clinical practices, communication, accountability, and continuity of care across team members.
Mental Health Therapist at Telemynd (2024-01 – Present)
- Provide telehealth individual and family psychotherapy across a broad range of behavioral health presentations.
- Conduct comprehensive diagnostic assessments and establish clinically appropriate treatment goals.
- Administer standardized assessment scales to monitor symptoms and treatment progress.
- Develop and maintain treatment plans and clinical documentation consistent with professional and organizational standards.
- Collaborate with other providers to support continuity and coordination of care.
Clinical Director at Monte Nido RainRock (2023-07 – 2024-01)
- Provided clinical and administrative oversight of a residential behavioral health treatment program.
- Supervised associate therapists and unlicensed clinical staff, providing consultation, performance feedback, and professional development.
- Oversaw clinical operations and supported consistent implementation of treatment standards and organizational procedures.
- Monitored program budget and contributed to responsible allocation of program resources.
- Supported clients and families throughout treatment and transition from residential care.
- Investigated and resolved client and family grievances, identifying opportunities to address concerns and improve service delivery.
- Served as on-call clinical leadership 24/7, responding to urgent clinical and operational matters.
- Collaborated with multidisciplinary staff to address risk, clinical complexity, and quality-of-care concerns.
Behavioral Health Program Manager at TransPonder (2023-02 – 2023-07)
- Developed and launched an outpatient behavioral health program serving the LGBTQ+ community, establishing clinical and operational infrastructure for program implementation.
- Prepared and submitted materials for state accreditation as an outpatient mental health program.
- Developed organizational and program-level policies, procedures, workflows, and clinical standards.
- Managed grant-related requirements and monitored contracts for compliance with funding expectations.
- Supervised case managers, peer support specialists, and interns.
- Implemented and facilitated group therapy programming.
- Collaborated with organizational leadership and community partners to establish services responsive to community needs.
- Identified operational and clinical needs and developed practical solutions to support program growth and sustainability.
Mental Health Therapist at Brightside Health (2021-11 – 2023-02)
- Provided individual and family psychotherapy through a telehealth behavioral health platform.
- Completed psychosocial assessments and comprehensive treatment plans.
- Collaborated with multidisciplinary providers to coordinate care and support treatment continuity.
- Monitored client progress and adjusted treatment approaches based on clinical presentation and response to intervention.
Health Coach Manager at Noom, Inc. (2018-03 – 2022-02)
- Supervised and supported a team of 15 health coaches, providing ongoing coaching, mentorship, performance feedback, and professional development.
- Participated in hiring and onboarding, including candidate interviews, training, mentorship, and competency development.
- Led quality improvement activities, monitoring performance and implementing interventions when quality or performance standards were not met.
- Utilized performance data and quality metrics to identify trends, address gaps, and support continuous improvement.
- Served on the clinical team as a subject-matter resource for complex client situations and behavioral health-related decision-making.
- Supported development and implementation of a training program that achieved National Board for Health & Wellness Coaching (NBHWC) accreditation.
- Obtained NBHWC certification.
- Provided individual and group health and wellness coaching using Motivational Interviewing and behavioral change principles.
- Served as a company representative on a B2B special project, collaborating across teams to support organizational objectives.
Employee Assistance Program Consultant at Coastline EAP (2017-07 – 2018-03)
- Conducted mental health and substance use assessments in person and by telephone.
- Provided crisis intervention and short-term counseling.
- Collaborated with human resources professionals, supervisors, and external providers to coordinate appropriate services.
- Assessed risk and developed recommendations based on clinical presentation and organizational needs.
Clinical Program Manager at Cenikor Foundation (2016-03 – 2017-07)
- Provided clinical and operational leadership within an adolescent residential treatment program.
- Supervised therapists, program managers, technicians, and other program staff.
- Developed and implemented quality assurance measures and performance metrics to monitor program effectiveness, compliance, and service quality.
- Monitored state contract requirements and facility compliance, identifying and addressing gaps in program operations.
- Led new initiatives designed to improve program adherence, service quality, and client satisfaction.
- Oversaw admissions and supervised clinical staff responsible for admission processes.
- Supported utilization review and pre-authorization activities to promote appropriate level-of-care placement and continuity of services.
- Provided staff guidance regarding clinical, operational, and compliance-related concerns.
- Collaborated with leadership to implement process improvements and strengthen program performance.
