Matt Pappas

Results-driven and highly adaptable professional with over 15 years of experience spanning sales leadership, client services, healthcare aesthetics, and operations management. Proven ability to drive revenue growth, build strong client relationships, and maintain compliance within regulated environments. Seeking to leverage a diverse skill set in customer engagement, data management, and process optimization to contribute to organizational success in a dynamic and growth-oriented role.

Licensed Medical Aesthetician - North Palm Beach Aesthetics - 700 US Hwy 1, Suite D, North Palm Beach, FL 33408

(2025-03)

• Delivered advanced, results-driven aesthetic treatments including customized facials, chemical peels, microneedling, dermaplaning, laser-adjacent skincare protocols, and post-procedure care under medical supervision.

• Conducted comprehensive skin analysis and client consultations to develop individualized treatment plans aligned with clinical goals and safety standards.

• Educated patients on evidence-based skincare regimens, treatment outcomes, and post-care compliance, driving strong retail and treatment conversion.

• Maintain strict adherence to HIPAA, OSHA, infection control, and state regulatory requirements in a Medical setting.

• Documented treatments, progress notes, and product recommendations within EMR systems.

• Supported practice growth through client retention strategies, treatment package promotion, and premium skincare sales.

(2016-08 - 2025-03)

• Managed and nurtured a portfolio of 300 professional accounts generating $1.5M+ annually.

• Proactively generated new business through outbound prospecting, lead qualification, and consultative sales outreach targeting dermatologists, plastic surgeons, spas, and licensed estheticians.

• Conducted virtual meetings, product education sessions, and onboarding presentations to convert new accounts and expand existing partnerships.

• Tracked sales activity, pipeline progression, revenue forecasting, and KPI performance using Salesforce, SAP, Shopify, Excel, and reporting dashboards.

• Led and mentored inside sales representatives in both in-office and fully remote settings, implementing 30-60-90-day onboarding frameworks and performance coaching.

• Collaborated with Marketing and Education teams to ensure seamless new account onboarding and continued professional development support.

• Analyze market trends, competitor positioning, and customer feedback to refine outreach strategies and increase conversion rates.

• Customized opening orders and launch packages to support successful partner integration and long-term reorder consistency.

• Represented brand at trade shows and educational events, strengthening professional channel visibility and lead acquisition.

(2014-04 - 2016-08)

• Processed high-volume customer transactions including deposits, withdrawals, check cashing, loan payments, transfers, and account maintenance.

• Balanced cash drawer daily with 100% accuracy; performed end-of-day settlement and branch balancing procedures.

• Assisted with vault balancing, cash shipments, and dual-control cash management procedures.

• Identified and escalated suspicious transactions in alignment with fraud prevention and loss of mitigation protocols.

• Educate customers on digital banking tools, ATM usage, and online/mobile banking services.

• Resolved complex customer inquiries and referred clients to personal bankers for additional financial solutions.

• Trained and mentored new tellers on transaction procedures, compliance standards, and customer service expectations.

• Acted as floor support in the absence of management, assisting with transaction overrides and operational guidance.

• Maintained strict adherence to banking regulations, internal controls, and confidentiality standards.

(2010-09 - 2015-03)

• Managed customer service desk operations including money orders, lottery transactions, Western Union services, refunds, and high-value cash transactions.

• Balanced multiple cash drawers and safe counts nightly; prepared and secured deposits for armored transport.

• Executed full store closing procedures including cash office reconciliation and security protocols.

• Handled customer escalations with professionalism while maintaining policy compliance.

(2011-03 - 2014-10)

• Performed medical aesthetics services including facials, chemical peels, advanced modalities, device-based treatments, waxing, and makeup applications.

• Managed daily spa operations, including team leadership, payroll processing, PTO tracking, scheduling, and productivity optimization.

• Oversaw inventory control, purchasing, and keeping strong vendor relationships.

• Drove revenue through strategic goal setting for retail sales and service performance.

• Served as Retail Coordinator, Educator, and Licensed Aesthetician, delivering training and elevating client experience.

(2008-01 - 2011-03)

• Managed inventory, procured vendor relationships, and product return processes.

• Planned and executed events, fundraisers, and donation initiatives to drive engagement and brand awareness. Donated face painting services for children.

• Trained and educated staff on retail products to improve sales performance and client consultations.

• Delivered customized aesthetic services, including facials, aromatherapy, waxing, makeup applications, chemical peels, and advanced device/modality treatments.

(2006-01 - 2008-01)

• Process student registrations, schedule changes, withdrawals, and course adds/drops in accordance with institutional policies.

• Assist students with navigating online registration systems and resolving enrollment issues.

• Verify residency status, prerequisites, and eligibility requirements for course enrollment.

• Coordinate with academic departments to ensure proper course placement and scheduling.

• Monitor and manage class rosters, waitlists, and enrollment capacities.

• Support new student onboarding, orientation registration and initial course enrollment.

• Process official transcripts, enrollment verifications, and graduation applications.

• Assist with reporting, data entry audits, and registration-related metrics.

(2004-02 - 2006-01)

• Serve as the first point of contact, Support event coordination for workshops, classes, and community outreach programs.

• Manage front desk operations, including answering multi-line phones, responding to emails, and handling appointment scheduling and confirmations.

• Coordinate client intake processes, ensuring all registration forms, insurance information, and consent documents are completed accurately.

• Provide detailed information about lactation services, consultations, classes, and support programs to prospective and existing clients.

• Process payments, verify insurance benefits, and manage billing inquiries with accuracy and professionalism.

• Assist with inventory tracking and ordering of retail products and educational materials.

Inside Sales Manager / Business Representative / Corporate Educator - IMAGE International Skincare Manufacturing LLC - 7130 Seacrest Blvd, Lantana, FL 33462

(2016-08 - 2025-03)