Gisell Pino

Highly dedicated bilingual professional with over 20 years of experience in customer service, administration, and team leadership within fast-paced healthcare and business environments. Skilled in EPIC systems, referral management, and prior authorization processing, with a proven ability to build strong customer relationships, manage complex administrative workflows, and improve operational efficiency. Seeking to leverage strong organizational, technical, and communication skills to contribute to a patient-centered team and drive seamless clinical and administrative operations.

PROFESSIONAL EXPERIENCE

Prisma Health Family Medicine • Winnsboro, SC Patient Services Representative • March 2022 – Present

• Managed front-desk operations for 40-60 patients daily, consistently maintaining a registration error rate of under 1%.
• Verified patient insurance eligibility and processed payments, posting charges to Epic and reconciling daily transactions.
• Coordinated patient referrals and implemente appointment reminder outreach, which significantly lowered no-show rates.• Addressed patient complaints and service issues with professionalism and efficiency.
• Proficiently handled all administrative tasks, including email correspondence, document scanning, and a high volume of phone calls.

Publix Supermarket • Columbia, SC

Customer Service Team Lead / Catering • June 2018 – March 2022

• Directed and oversaw a customer service team, managing scheduling and payroll.
• Resolved customer complaints and inquiries, providing refunds, credits, and issuing receipts.
• Managed cash and non-cash payments, ensuring accurate daily deposits.

•Los Ranchos Restaurant • Miami, FL

Cashier / Waitress / Hostess / Busser • March 2013 – March 2018

• Coordinated reservations and managed vendor invoicing and payments.
• Provided high-quality food service at an upscale restaurant, demonstrating in-depth knowledge of menus and daily specials.
• Increased sales through up-selling meal add-ons and specialty drinks.
• Quickly learned and mastered new seasonal menus by launch dates.
• Assisted with additional duties as a special events and catering server, including setup and takedown for parties.

Tax Consulting • Miami, FL

Seasonal Assistant • November 2009 – Seasonal

• Assisted customers with the preparation and filing of yearly tax returns.
• Built and maintained strong rapport with new and returning customers, growing the customer base through telephone consultations and in-person assistance.

EDUCATION

Everest Institute • Hialeah, FL Surgical Technician •. November 2006 – March 2008

Miami Beach Senior High • Miami Beach, FLHigh School Diploma • August 2002 – July 2006