Giselle Phillips

Dedicated restaurant hostess with strong multitasking abilities, skilled in guest relations and reservation management. Committed to enhancing the dining experience through effective communication and collaborative support.

Restaurant Hostess - Brinker International, Chili's Grill & Bar - La Verne, CA

(2025-10 - 2026-05)

• Assisted servers by communicating guest needs, enhancing overall dining experience.
• Maintained cleanliness and organization of host stand and entrance area.
• Monitored reservations, adapting to changes in demand to improve service flow.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Checked in with servers to confirm preparedness before seating customers.

Bachelor of Science - Legal Studies - University of La Verne (2027-05)

Associate of Science - Law, Public Policy, And Society - Mt. San Jacinto College (2025-05)