Giselle Tinoco

Staffing Coordinator/Onsite Coordinator at Full Steam Staffing (2022-08 – Present)

Recruiting, onboarding, training, overseeing, and retaining the best talent in the market.

• Collaborated with managers to develop staffing plans to ensure efficient utilization of resources
• Established and maintained relationships with external staffing agencies to ensure timely and cost-efficient recruitment of temporary staff
• Conducted interviews and assessed candidates for open positions
• Developed and implemented recruitment strategies to attract qualified candidates
• Developed job descriptions and posted job openings on various job boards
• Maintained and updated employee records in accordance with HR Policies
• Assisted with the onboarding process for new hires
• Monitored employee performance and provided feedback to managers
• Managed employee leave requests and ensure compliance with company policies
• Interviewing and assessing candidates' qualifications through a combination of behavioral interviews and competency-based evaluations
• Facilitating interviews between the candidate and client, including candidate preparation and client brief
• Conducting debriefing with candidates and customers following interviews
• Conduct a Quality Control call with the Client and new employee at the end of the first day of the assignment
• Gather feedback from employees to help us better prepare new employees for placement at that Client site, and ascertain whether the placement is a good fit
• Maintaining and updating thorough, accurate, and compliant documentation of employee interactions via telephone, Tempworks software, time and attendance system, and/or email with clients when necessary
• Successfully manage and coordinate all aspects of staffing operations for multiple clients in a high volume, fast-paced environment
• Ensure compliance with all labor laws and regulations related to staffing, payroll, and scheduling
• Proactively identify staffing needs and effectively recruit, hire, train, and onboard personnel
• Act as a liaison between clients and staffing personnel to ensure quality customer service and satisfaction
• Develop and implement policies and procedures for staffing operations
• Coordinate and manage all employee scheduling, including on-site visits, to ensure the effective utilization of staff
• Ensure timely and accurate payroll processing and payment
• Develop and manage employee relations and retention strategies
• Maintain and update candidate database and ensure the accuracy of employee data
• Responsible for overseeing onsite operations for assigned projects
• Managed team of field staff to ensure smooth operation of job sites
• Monitored job sites for safety compliance and reported any violations to the appropriate personnel
• Coordinated with clients, subcontractors, and vendors to ensure compliance with project requirements
• Reviewed and approved change orders, invoices, and other documents
• Developed and maintained relationships with project stakeholders
• Ensured timely delivery of materials, equipment, and services
• Prepared and submitted regular progress reports to clients and management
• Scheduled and conducted regular job site safety meetings
• Assisted with project planning and scheduling
• Negotiated and managed contracts with vendors and subcontractors

Staffing Supervisor at Full Steam Staffing (2022-04 – Present)

Managing staffing operations and team of staffing coordinators.

• Collaborated with department managers to understand their staffing needs and provide strategic solutions to meet those needs efficiently
• Managed the onboarding process for new hires, including coordinating orientation sessions and training programs
• Conducted interviews and assessed candidates' skills and qualifications to ensure the best fit for both the candidate and the company
• Developed and implemented recruitment strategies to attract top talent, resulting in a 20% increase in qualified candidates
• Led a team of staffing coordinators to efficiently fill open positions within tight timelines while maintaining high-quality standards
• Analyzed workforce trends and provided recommendations to management on optimizing staffing levels
• Acted as a key point of contact for employee relations issues, resolving conflicts and addressing concerns in a timely manner
• Immediately elevate to Branch Manager and Human Resources any employee relation concerns (including harassment claims, discrimination claims, disability claims, incident reports, etc.)

Dispatcher / Receiving Clerk at Manns Packing/Del Monte (2020-01 – 2022-08)

Managing dispatch operations and receiving/shipping of merchandise.

• Received over 200 calls per day regarding emergency requests and routed calls to the appropriate personnel
• Coordinated with emergency personnel to ensure efficient and effective response to customer needs
• Monitored and tracked emergency vehicles in a timely manner using a state-of-the-art computer system
• Implemented new policies and procedures to improve the dispatch process and ensure accuracy
• Utilized GPS systems to accurately locate and direct emergency personnel to customer locations
• Created reports regarding emergency response times and customer satisfaction
• Maintained contact with emergency personnel to ensure that all requests were handled properly and in a timely manner
• Processed incoming shipments and verified the accuracy of contents
• Loaded and unloaded merchandise from trucks, verifying incoming and outgoing documents
• Coordinated with carriers and delivery services to arrange timely distribution
• Directed and assigned deliveries to the appropriate personnel
• Filed, recorded, and archived freight bills and other documents
• Entered data into the computer system to maintain accurate records
• Answered incoming phone calls and responded to customer inquiries
• Reviewed and updated inventory records on a daily basis
• Monitored the delivery process to ensure on-time arrival of goods
• Communicated with drivers to ensure timely pickup and delivery

Inventory Clerk at Loud-Pack Farms (2019-01 – 2020-11)

Managing inventory and supplies for retail operations.

• Managed inventory and supplies for a busy retail store
• Maintained and organized storage areas and backroom shelves
• Restocked shelves and displays in a timely manner
• Liaised with vendors and suppliers to ensure inventory levels were maintained
• Monitored stock levels to ensure sufficient stock was available
• Updated records and spreadsheets to track incoming and outgoing inventory
• Processed customer orders and returns
• Developed and implemented inventory control procedures
• Assisted with ad hoc projects and tasks as required

Waitress/Cashier at Plaza Garibaldi (2016-02 – 2018-12)

Providing customer service and managing point-of-sale operations.

• Skilled in customer service, taking orders, and serving food
• Possesses strong knowledge of food preparation and service
• Demonstrated ability to handle money accurately and efficiently
• Familiar with point-of-sale systems and credit card machines
• Adept at problem-solving and multitasking
• Proven record of providing excellent customer service with a positive attitude
• Experienced in cleaning and setting up tables
• Over 4 years of experience as a waitress and cashier