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Givet Calzada

Givet Calzada

Customer Service and Hospitality

Talent
TomballMember since June 27, 2026
Attention to detailMedia TrainingOperations managementQuick MemoryCommunication and hospitalityLeadership and team buildingHospitalityCustomer Service
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Attention to detailMedia TrainingOperations managementQuick MemoryCommunication and hospitality

About

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. With a background in creatives, it has proven to be a useful marketing skill that blends well with personable communicational ability. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experience

Server, Host, and Food Runner - Streetcar Grille and Tavern - Downtown Kansas City

(2026-04 - 2026-06)

  • Communicate with kitchen staff to guarantee timely and accurate order fulfillment.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Organized and placed guests accordingly based on walk-ins and reservations
  • Created a comfortable and efficient environment for both guests and staff members

General Manager - Gus's Fried Chicken - Overland Park

(2025-09 - 2026-04)

  • Fostered a positive work environment through effective team communication and conflict resolution strategies.
  • Coordinated marketing initiatives, resulting in increased foot traffic and brand awareness.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Enhanced customer satisfaction through consistent and efficient service.
  • Evaluated performance regularly, identifying areas for improvement and adjusting strategies accordingly for growth.

Assistant Social Media Manager - Pink Peony - Kansas City

(2024-08 - 2026-05)

  • Curated visually appealing graphics for social media posts that increased the overall aesthetic appeal of the brand.
  • Maintained an active brand presence by responding promptly to customer inquiries and comments on social channels.
  • Track trends and audio to gain better engagement

Assistant General Manager/ Creative - Gus's World Famous Fried Chicken - Kansas City

(2024-05 - 2025-09)

  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Utilized graphic design skills to create eye-catching promotional materials that captured audience attention.
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.

Instructional Assistant - Kansas City School Of The Blind - Kansas City

(2023-09 - 2024-10)

  • Instructional materials like worksheets or visual aids were prepared as per the teacher's directives for effective lesson delivery.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong relationships with students, parents, and faculty members.

YDS Sub/ Site Supervisor - YMCA of Greater Kansas City - Kansas City

(2022-01 - 2024-01)

  • Managed creating and coordinating staff schedules, daily activity schedules, and field trips to maintain appropriate staffing levels.
  • Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Demonstrated excellent communication skills in resolving product issues and complaints from people.
  • Monitored safety protocols and procedures to ensure the complete supervision of campers and staff.
  • Prepared articles for a weekly newsletter to highlight special events and educational activities.

Art Instructor - YMCA Of Greater Kansas City - Kansas City

(2022-05 - 2023-10)

  • Created up to 30 customized lesson plans for each student based on their distinct learning style and objectives.
  • Cultivated a supportive learning environment, fostering open communication and creative expression among students.
  • Monitored student progress through regular assessments, adjusting teaching strategies as needed for optimal results.
  • Designed goal-setting exercises to encourage self-motivation and a growth mindset within students' artistic pursuits.

Program Assistant/Office Assistant - YMCA of Greater Kansas City - Kansas City

(2022-01 - 2023-05)

  • Assisted in the productivity and care of executives and finance officers.
  • Monitor calendars and scheduled appointments based on availability. Coordinated and allocated equipment, supplies, and staff for events.
  • Basic bookkeeping and banking transactions.
  • Delivered messages and ran errands. Greeted visitors entering the establishment to determine the nature and purpose of their visit.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
  • Proofread and corrected correspondence and reports for error-free documentation. Reviewed up to 20 files, records, and other documents a day for future projects and archives.
  • Communicated with customers, employees, and vendors to answer questions and address complaints.

Art Instructor/Teen Staff Member - Boys and Girls Club - Kansas City

(2021-01 - 2022-01)

  • Developed lesson plans to teach course materials according to the schedule.
  • Managed numerous short-term and long-term projects to increase student engagement in creative activities.
  • Prompted student motivation, participation, and listening skills through positive reinforcement and weekly recognition.
  • Helped students enjoy activities in ways that individuals can relate to.
  • Conferred with management to discuss and resolve participant complaints.
  • Promoted a fun, safe, and inclusive environment by monitoring the activity of campers to identify and address behavioral issues.
  • Documented individual progress toward meeting treatment goals.

Education

Bachelor of Arts - Painting - Kansas City Art Institute

Skills

Customer Service and Hospitality

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