Gloria Castaneda

Under the supervision of the Parish Pastor. Answer incoming phone calls (both in English and Spanish). Update the Sacramental Records: Baptisms, 1st Communions, Confirmations, Marriages, and Funerals that take place at the Parish.

Office Assistant - St. Andrew the Apostle Parish - Sierra Vista, AZ

(2022-01 - 2025-01)

• Under the supervision of the Parish Pastor.
• Answer incoming phone calls (both in English and Spanish).
• Update the Sacramental Records: Baptisms, 1st Communions, Confirmations, Marriages, and Funerals that take place at the Parish.
• Welcome visitors that enter the parish office and assist them with their needs and questions.
• In charge of assisting parents looking to baptize their child at the parish.
• Create the baptism, 1st Communion, Confirmation and Marriage certificates that will be distributed at after the sacraments take place.
• Create office documents as needed.
• Assist the Business Manager by preparing the offertory bags for the weekly offerings.
• In charge of the Eucharistic Ministers that visit the hospital patients and homebound.
• Assist in different office capacities as needed.

Donations Processing - St. Andrew the Apostle Parish - Sierra Vista, AZ

(2021-01 - 2022-01)

• Assisted the Business Manager with the weekly church offerings.
• Assisted the Business Manager with the recording of other church donations.

English/Spanish Remote Interpreter - TransPerfect - Tempe, AZ

(2016-01 - 2021-01)

• Five + years at home remote interpreter – English/Spanish.
• Interpreted national customer service calls.
• Calls included but are not limited to banking, auto insurance, and others.

Staff Services Analyst - CA Employment Development Department - Glendale, CA

(2012-01 - 2018-01)

• Bilingual (English/Spanish) Workforce Services Representative at the Verdugo Jobs Center in Glendale, CA.
• Created, prepared, and conducted workshops for the Employment Development Department's customers at the Verdugo Jobs Center. Workshops conducted included Resume Writing, Interviewing Skills and Job Search Techniques.
• Assisted customers in both Spanish and English (as needed) with their questions regarding Unemployment Insurance and the State's job searching website.

English/Spanish Telephonic Interpreter - Language Line Solutions - Monterey, CA

(2012-01 - 2015-01)

• Three years at home remote interpreter – English/Spanish.
• Interpreted national and international customer service calls.
• Calls included but were not limited to 911, auto insurance, telephone, electricity, water, medical, legal, department stores, among many others.

Staff Services Analyst - CA Employment Development Department - N. Hollywood, CA

(1997-01 - 2012-01)

• 15 years Program Director/Casting Liaison for the Media Access Office (EDD).
• Responsible for coordination of job placement activities for actors with disabilities.
• Community outreach to promote the program's employment services for people with disabilities.
• Assisted clients (900+ on file) with career development, counseling and updating acting resumes.
• Answered client/industry questions and calls regarding issues relating to the entertainment field.

B.A. - Communication Arts/Spanish - Loyola Marymount University

A.A. - Liberal Studies - Mount St. Mary's College