Gloria Thomas

Experienced Medical Administrative Receptionist and Insurance Specialist with more than 25 years experience in the healthcare industry. Proficient in scheduling, medical billing and patient communication. Authorized to work in the US for any employer

Pizza Delivery Driver - Hungry Howie's - Pensacola, FL

(2022-10)

Basic Delivery Driver following basic traffic laws while on a delivery, in addition to answering the phones and processing orders and payments in-between deliveries, washing dishes, replenishing beverage inventory in display cooler and responsible for cleaning up the floors before closing.

Medical Receptionist/Insurance Verification - Torres Hodges Podiatry - Pensacola, FL

(2008-10 - 2023-08)

• Responsible for Answering the Phones and Taking Messages for other staff members
• Responsible for Welcoming New and Established Patients
• Responsible for Obtaining Patient Demographics and Copying Patient IDs and Insurance Cards and Uploading them to Practice Fusion
• Responsible for Verifying Patient's Insurance Eligibility and Benefit Information
• Responsible for Collecting Patient Deductibles, Copayments or Coinsurances and Posting them to their Accounts
• Responsible for Filing Claims Online to Different Insurance Companies
• Responsible for Following-up on Insurance Claims that are still Outstanding
• Responsible for Posting Insurance Payments to Patient Accounts and Making Adjustments according to our Provider's Contracted Amounts with Different Insurance Companies
• Responsible for Scheduling Patients for Future Office Visits, Referrals and/or Outpatient Surgery At Different Facilities
• Responsible for Obtaining Prior Authorizations for Referrals and/or Outpatient Surgeries
• Responsible for Reminding Patients of their Appointments

Medical Receptionist/Insurance Verification - Usha Kundu MD/Gynecology - Pensacola, FL

(2008-03 - 2009-09)

• Responsible for Answering the Phones and Taking Messages
• Responsible for Welcoming New and Established Patients
• Responsible for Obtaining Patient Demographics and Copying Patient IDs and Insurance Cards
• Responsible for Verifying Patient's Insurance Eligibility and Benefit Information
• Responsible for Collecting Patient Deductibles, Copayments or Coinsurances and Posting them to their Accounts
• Responsible for Filing Claims Online to Different Insurance Companies
• Responsible for Following-up on Insurance Claims that are still Outstanding
• Responsible for Posting Insurance Payments to Patient Accounts and Making Adjustments according to our Provider's Contracted Amounts with Different Insurance Companies
• Responsible for Scheduling Patients for Future Office Visits, Referrals and/or Outpatient Surgery At Different Facilities
• Responsible for Obtaining Prior Authorizations for Referrals and/or Outpatient Surgeries
• Responsible for Reminding Patients of their Appointments

Medical Secretary/Insurance Verification - Torres and Torres MDs PA/Internal Medicine and General Surgery - Pensacola, FL

(1997-01 - 2007-01)

• Responsible for Answering the Phones and Taking Messages for other staff members
• Responsible for Welcoming New and Established Patients
• Responsible for Obtaining Patient Demographics and Copying Patient IDs and Insurance Cards
• Responsible for Verifying Patient's Insurance Eligibility and Benefit Information
• Responsible for Collecting Patient Deductibles, Copayments or Coinsurances and Posting them to their Accounts
• Responsible for Filing Claims Online to Different Insurance Companies
• Responsible for Following-up on Insurance Claims that are still Outstanding
• Responsible for Posting Insurance Payments to Patient Accounts and Making Adjustments according to our Provider's Contracted Amounts with Different Insurance Companies
• Responsible for Scheduling Patients for Future Office Visits, Referrals and/or Inpatient or Outpatient Surgery At Different Facilities
• Responsible for Obtaining Prior Authorizations for Referrals and/or Inpatient or Outpatient Surgeries
• Responsible for Reminding Patients of their Appointments

Medical Receptionist/Insurance Verification - Usha Kundu MD FACOG/Obstetrics/Gynecology - Pensacola, FL

(1997-10 - 1998-04)

• Responsible for Answering the Phones and Taking Messages for other staff members
• Responsible for Welcoming New and Established Patients
• Responsible for Obtaining Patient Demographics and Copying Patient IDs and Insurance Cards
• Responsible for Verifying Patient's Insurance Eligibility and Benefit Information
• Responsible for Collecting Patient Deductibles, Copayments or Coinsurances
• Responsible for Scheduling Patients for Future Office Visits
• Responsible for Reminding Patients of their Appointments

Accounting Assistant/Accounts Payable/Payroll - Diagnostic Imaging Center - Pensacola, FL

(1994-06 - 1996-06)

• Assistant to the Payroll and Accounts Payable Manager

Accounts Receivable Specialist/Collections - Torres and Torres MDs PA/Internal Medicine and General Surgery - Pensacola, FL

(1991-01 - 1995-04)

• Posting Insurance Payments on Patients' Accounts
• Sending Out Statements to Patients with Outstanding Balances
• Making Follow Up Calls to Insurance Companies that have not Processed Patients' Claims for Payment
• Filing Medical Records in Patients' Charts
• Answering the Phone and Taking Messages for the Staff and/or Physicians

Bachelor of Arts - Accounting - University of West Florida (1991-01 - 1993-12)

1st and 2nd Year College - Accounting - Saint Paul College (1987-06 - 1988-11)